Asterisk 11.16.0
FreePBX 12.0.66
I have VQ Plus installed and working on our queues. Lazy members is enabled for all queues, and Auto Pause is set to “no”
The staff are added to the queue as static agents.
The problem that I see is that members are sometimes paused, and not dialled, The lazy members option should only pause them for the specific call, after that agent has not answered, but that does not appear to happen. Instead, the agent is not being dialled at all.
The log extract is below. James, Chris, Kiran and Tom are not called, only Felicity is.
The static members are defined as:
262,0
272,0
267,0
513,0
269,0
265,1
916,1
512,2
277,2
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] pbx.c: – Executing [7001@ext-queues:28] Set(“SIP/VoipTalk-SIP-00001c81”, “__CWIGNORE=TRUE”) in new stack
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] pbx.c: – Executing [7001@ext-queues:29] Set(“SIP/VoipTalk-SIP-00001c81”, “__CFIGNORE=TRUE”) in new stack
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] pbx.c: – Executing [7001@ext-queues:30] Set(“SIP/VoipTalk-SIP-00001c81”, “__FORWARD_CONTEXT=block-cf”) in new stack
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] pbx.c: – Executing [7001@ext-queues:31] ExecIf(“SIP/VoipTalk-SIP-00001c81”, “0?Playback(, )”) in new stack
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] pbx.c: – Executing [7001@ext-queues:32] QueueLog(“SIP/VoipTalk-SIP-00001c81”, “7001,1432894784.28881,NONE,DID,01922221949”) in new stack
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] pbx.c: – Executing [7001@ext-queues:33] Set(“SIP/VoipTalk-SIP-00001c81”, “QAANNOUNCE=”) in new stack
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] pbx.c: – Executing [7001@ext-queues:34] Set(“SIP/VoipTalk-SIP-00001c81”, “VQ_AANNOUNCE=”) in new stack
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] pbx.c: – Executing [7001@ext-queues:35] Set(“SIP/VoipTalk-SIP-00001c81”, “QMOH=”) in new stack
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] pbx.c: – Executing [7001@ext-queues:36] Set(“SIP/VoipTalk-SIP-00001c81”, “VQ_MOH=”) in new stack
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] pbx.c: – Executing [7001@ext-queues:37] ExecIf(“SIP/VoipTalk-SIP-00001c81”, “0?Set(__MOHCLASS=)”) in new stack
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] pbx.c: – Executing [7001@ext-queues:38] ExecIf(“SIP/VoipTalk-SIP-00001c81”, “1?Set(CHANNEL(musicclass)=default)”) in new stack
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] pbx.c: – Executing [7001@ext-queues:39] Set(“SIP/VoipTalk-SIP-00001c81”, “QMAXWAIT=100”) in new stack
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] pbx.c: – Executing [7001@ext-queues:40] Set(“SIP/VoipTalk-SIP-00001c81”, “VQ_MAXWAIT=”) in new stack
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] pbx.c: – Executing [7001@ext-queues:41] Set(“SIP/VoipTalk-SIP-00001c81”, “QUEUENUM=7001”) in new stack
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] pbx.c: – Executing [7001@ext-queues:42] Set(“SIP/VoipTalk-SIP-00001c81”, “QUEUEJOINTIME=1432894808”) in new stack
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] pbx.c: – Executing [7001@ext-queues:43] Set(“SIP/VoipTalk-SIP-00001c81”, “QMIN_PENALTY=”) in new stack
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] pbx.c: – Executing [7001@ext-queues:44] Set(“SIP/VoipTalk-SIP-00001c81”, “VQ_MIN_PENALTY=”) in new stack
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] pbx.c: – Executing [7001@ext-queues:45] ExecIf(“SIP/VoipTalk-SIP-00001c81”, “0?Set(QUEUE_MIN_PENALTY=)”) in new stack
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] pbx.c: – Executing [7001@ext-queues:46] Set(“SIP/VoipTalk-SIP-00001c81”, “QMAX_PENALTY=”) in new stack
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] pbx.c: – Executing [7001@ext-queues:47] Set(“SIP/VoipTalk-SIP-00001c81”, “VQ_MAX_PENALTY=”) in new stack
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] pbx.c: – Executing [7001@ext-queues:48] ExecIf(“SIP/VoipTalk-SIP-00001c81”, “0?Set(QUEUE_MAX_PENALTY=)”) in new stack
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] pbx.c: – Executing [7001@ext-queues:49] Set(“SIP/VoipTalk-SIP-00001c81”, “_CALLER_DEST=”) in new stack
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] pbx.c: – Executing [7001@ext-queues:50] Set(“SIP/VoipTalk-SIP-00001c81”, “VQ_CDEST=”) in new stack
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] pbx.c: – Executing [7001@ext-queues:51] Set(“SIP/VoipTalk-SIP-00001c81”, “_AGENT_DEST=”) in new stack
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] pbx.c: – Executing [7001@ext-queues:52] Set(“SIP/VoipTalk-SIP-00001c81”, “VQ_ADEST=”) in new stack
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] pbx.c: – Executing [7001@ext-queues:53] Queue(“SIP/VoipTalk-SIP-00001c81”, “7001,tCr,100,0,”) in new stack
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] app_queue.c: – Called Local/269@from-queue/n
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] app_queue.c: – Called Local/272@from-queue/n
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] app_queue.c: – Called Local/513@from-queue/n
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] app_queue.c: – Called Local/262@from-queue/n
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] app_queue.c: – Called Local/267@from-queue/n
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] app_queue.c: – LazyMembers debugging - Numbusies: 0, Nummems: 5
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] app_queue.c: – Nobody picked up in 0 ms
[2015-05-29 11:20:08] DEBUG[3807][C-00001e01] app_queue.c: Excluding James from the members because LazyMembers is set.
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] app_queue.c: – Nobody picked up in 0 ms
[2015-05-29 11:20:08] DEBUG[3807][C-00001e01] app_queue.c: Excluding Chris from the members because LazyMembers is set.
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] app_queue.c: – Nobody picked up in 0 ms
[2015-05-29 11:20:08] DEBUG[3807][C-00001e01] app_queue.c: Excluding Kiran from the members because LazyMembers is set.
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] app_queue.c: – Local/267@from-queue-00002a2d;1 is ringing
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] app_queue.c: – Local/267@from-queue-00002a2d;1 connected line has changed. Saving it until answer for SIP/VoipTalk-SIP-00001c81
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] app_queue.c: – Local/267@from-queue-00002a2d;1 connected line has changed. Saving it until answer for SIP/VoipTalk-SIP-00001c81
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] app_queue.c: – Nobody picked up in 0 ms
[2015-05-29 11:20:08] DEBUG[3807][C-00001e01] app_queue.c: Excluding Tom from the members because LazyMembers is set.
[2015-05-29 11:20:08] VERBOSE[3807][C-00001e01] app_queue.c: – Local/267@from-queue-00002a2d;1 is ringing
[2015-05-29 11:20:28] VERBOSE[3807][C-00001e01] app_queue.c: – Excluding Felicity from the members, because LazyMembers is set.
[2015-05-29 11:20:28] VERBOSE[3807][C-00001e01] app_queue.c: – Nobody picked up in 20000 ms
[2015-05-29 11:20:28] VERBOSE[3807][C-00001e01] app_queue.c: – LazyMembers debugging - Numbusies: 5, Nummems: 5
[2015-05-29 11:20:28] VERBOSE[3807][C-00001e01] app_queue.c: – No-one left to call! Clearing all the member lastnoanswer values, starting over wrt lastnoanswers!