hi folks, im using the new beta version of freepbx along with asterisknow’s latest version 1.6. there are several issues which i am experiencing at this time.
firstly, i have a sipura2101 connected to my asterisk server. it has 2 lines which both currently have dial tones.
My problem is that i am unable to do system recordings.
i pickup the phone and hear the dial tone, then i dial * (phone becomes silent) 77 than it goes back to the dial tone. other things work such as *78 and *79. and some of the other feature codes i tried.
My other problem which might be related is that i am unable to delete my outbound route that i created. when i click delete this is what i get. maybe some bug in the beta?
so i removed custom contexts because i already had all the extended updates installed and the first issue has been solved!
however, with the other question regarding the issue that i cannot use *77. If someone has a solution it would be very much appreciated. Please let me know if i can provide more info and what.
im sure its not related to the sipura, because the sipura was working with my last test server from last week. no configurations have been changed on the spa other than the extention passwords.
anyways im not sure what doing an asterisk trace does or how to do it. would it be fair if i can ask you to paste me a link with this troubleshooting method and how to do it.
Open a shell to you server via ssh, type “asterisk -r”, in that cli you type “core set verbose 5” then try the *77 and watch the output. It is also saved to /var/log/asterisk/full.
I did as suggested, and i could really use some help interpreting this log.
this is the output for /var/log/asterisk/full when “core set verbose 5” is activated.
Verbosity was 3 and is now 5
so i assume i need to do “core set verbose 3” once i finish troubleshooting.
event_log has nothing outputed. completly blank.
any suggestions please. what other information can i provide please
edit. i did press *77 while verbosity was 5 and the same thing occours. i hear dial tone, i press * dial tone stops. than i dial 77 immediately after i press * and after i dial 77 the dial tone continues.
I have looked at the log file, and the *77 never reaches Asterisk, it must be blocked or configured at the Sipura. I suggest that you check the phone for any configuration regarding *77.