Good morning, I would like to give priority to a user in a specific queue so that he can answer all the calls from that queue and if he is free to answer the other …
The point is to make the priority only for one user, not for anyone who joins the queue.
Whilst it doesn’t support the requirement exactly as specified, you can arrange that the agent will be allocated immediately to calls in one queue, but only allocated in the other queue if the caller has been waiting a long time.