Good morning, I need to fire up an agent in the queues of the switchboard, but I do not know how to do it and with the documentation I do not finish clarifying. I explain that I need:
I have two queues, queue A and queue B
In queue A enter 3 agents 100, 101 and 102
and 2 agents enter queue B 201, 102
I would like agent 102 to receive fewer calls in both queues A and B. Or put another way. In queue B, agent 201 answers many more calls than agent 102.
How can I configure it?
I have a FreePBX 18.104.22.168 switchboard with asterisk version 13.36.0