Prevent agent to receive calls in queue from a specific DID or (CID prefix)

FreePBX Configuration
1

Hi there
without the obvious solution of creating another queue, we want to block only a specific DID to reach a specific agent. Typical scenario: the client does not like that agent to answer their calls.
The queue has different incoming DIDs and to create another queue just for that agent is not ideal.

any suggestion?

2

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