Pressing ## while leaving voicemail starts a transfer

1

First off I want to say that I am very aware that ## is the beginning to transfer a call. However…

I have a client who makes a lot of calls to their clients and some of them have a voicemail system where they have to press # to finish recording and then # again to send the message and complete it, now since the installation of the new phone system they are having issues leaving voicemails for those clients because it starts a transfer of the call.

They run Sangoma S700 phones onsite. Does anyone have ANY recommendations what I can do. Its driving them crazy.

Thanks
Jessy

2

Go change the ## feature code for bland transfer to be something else in the feature code admin module of your PBX.

Edit: Bland should be blind. LOL Always typing on my phone.

3

I thought about that but I was not sure what kind of issues that might cause for the Phone apps since they are programmed on the back end.

Should I need to go into EPM and run Save, Rebuild and Update device after making that change? Or does the XML App on the PBXact unit just know what to do.

4

Phone Apps should not be negatively affected, and if you find they are, we would want a ticket on that. You will find that XactView/iSymphony is affected if you are using it, so update the xfer feature code there as well.

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5

Sorry - I read this and snorted coffee out of my nose.

The first thing that went through my head (after the coffee) was "Are we getting a new, fabulous transfer or what?

Thanks for brightening my day.

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