Preserve queue position

Hi there,

This is probably really simple but I’m having trouble finding the right option. Using FreePBX 12 with Ast 13.

We have a Priority Support queue, and I want that to Overflow after 2 minutes to a ring group that rings our reception handset. If that ring group times out, then the calls go back into the original Priority Support queue.

I want those calls to go back into the original queue without loosing their place? Is this possible with the free set of queue tools?

I’ve thought about Queue Priorities module, in order to set a higher priority in the queue, thus getting the caller pushed to the front - but what if multiple callers all loop multiple times…