Possible to direct calls from one number to specific extension?

We have a particular partner who calls frantically (and often) looking for one person here, despite giving them that person’s extension. It ties up the queue and has begun irritating other agents.

Is there a way to forward their number right to their favorite extension automatically?

If the CallerID the customer is calling from is consistent, yes.

In addition to the Any/Queue Phone Number route you have, add another route for Specific Customer Caller ID/Queue Phone Number

For the second route, point it wherever you would like.


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Perfect! Thank you

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