Polycom IP 6000 pjsip unavail

We have a Polycom IP 6000 that is registered using the commercial endpoint manager. It can make internal calls to other extensions just fine.

It cannot receive internal calls - all calls go to the unavailable voicemailbox option.

I’ve checked the DND in FreeBPX for this extension, it’s disabled
I’ve checked the DND on the Polycom, it’s disabled
I’ve rebooted the FreePBX server
I’ve rebooted the Polycom

Viewing the FreePBX logs shows the phone registers itself and immediately becomes unavailable:

[2019-02-04 15:16:47] VERBOSE[8181] res_pjsip_registrar.c: Added contact 'sip:[email protected]:5060' to AOR '1622' with expiration of 120 seconds
[2019-02-04 15:16:50] VERBOSE[8181] res_pjsip/pjsip_options.c: Contact 1622/sip:[email protected]:5060 is now Unreachable.  RTT: 0.000 msec

Any thoughts as to why?

Is the Polycom IP6000 broken with the current pjsip driver software?

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