Hi. I’m currently in the process of setting up a small co-working space (30-40 members) and as part of this we would like to offer call handling with receptionist services.
My proposed solution is a small on-premise Free PBX server with a Sangoma/Digium D80 receptionist phone.
As far as SIP provider I am thinking of using ClearlyIP with 2 trunks to start but need the flexibility to increase this.
There will be 2-3 fixed offices where I was planning on installing D60 phones but the majority of members would require a soft phone they can answer remotely. I’m not sure on the best approach for this.
The members should be able to set their phone/softphone to unavailable/dnd and the receptionist should be able to see this status when handling calls so they can take a message/transfer to voicemail if unavailable or assisted transfer if available.
Members will have the option of using the main reception number for calls to be answered generically or a dedicated number that can be answered in their name. The receptionist will therefore need to identify incoming calls to those numbers.
Does anybody see any problems with this plan or have better solutions?