Play audio file on call transfer

(ST) #1

Good day

I have a client that would like to record calls on demand or other wise. They would like this on only specific extensions. Is there a way that when a call comes in and is transferred to the specific extension an audio file can be played before the call is answered? ie: Like a disclaimer that the call may be recorded.

(Dave Burgess) #2

Recording controls can be set at the extension level, so have you tried some of those to see how close you get to your desired result? You can choose inbound/outbound and/or local/remote, so there are at least four combinations for call recording.

On the “play an audio file” part - I can’t think of a way to do that at the extension level short of setting up a Misc Destination (or similar) that has the extension number, play an announcement, and then transfer the call to a “pseudo” extension number.

(Lorne Gaetz) #3

The ‘play a file before answer’ can be configured by enabling Follow Me for the extension.

(ST) #4

Thanks I will have a look at that.

(Psdk ) #5

Just there is a point, with PJISP call will hang up after 30 sec.
I have checked the RTP time out also but it was not related to it.

Although it’s ok with chan_sip users.

Do you have any idea it is a bug?