Play announcement for agent before caller is connected?


I have an IVR with 3 different options, based on the option selected I would like an announcement to be played to the agent answering the call before the caller is connected. Can someone help me with this? thanks in advance.

The queue module in FreePBX let’s you play a custom announcement to the agent before the caller is connected to them. If you are wanting to play a different message to the agent based on the user picking from 1 of 3 IVR options you would need the Queue Pro paid module to get that feature by using our virtual queue concepts where you can change things like that message before the caller is sent to the queue so the agent that answers gets a different message played.

Thank you so much, this is something we already have and I was not utilizing it. Worked flawlessly.

Glad to hear that.

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