We recently transitioned to an Asterisk based phne system. In our previous phone system, our users were able to dial a phone number and immediately place that call on hold before the other party answered the call. If the other party answered the call before the user returned resumed the call, they would hear on hold music.
We want to place a call on hold even if it is not yet connected to the other party. Is it possible to perform this function?
We actually use iSymphony and we have mentioned using iSymphony to make the calls, but the users were more interested in using the physical phone instead of using iSymphony to initiate the calls.