I know that there are already some post with kinda same question, but no one got a real answare, i cant find out anything usefull by jut googling and i didnt find anything on the wiki so here I am.
essentially, I just want to know if it is possible to pick up calls from a queue!
here is an example:
Lets says that A call my receptionist (wich is B) asking to talk to C
B call C wich is busy! now, since B must be sure that C want to accept the caller, B need to put A in a wait/hold/pause mode!
I’m aware of the “parking” functionality but it doesnt fit so well what i want to achieve
I need that B can put A in a queue to itself with a minimumn time of waiting around 5 minutes!
this in order to let B try to call back C and check if it still busy or its free, or just take others incoming calls!
but i need that, if C is free, B can pick up the call from the queue so A wont wait the full 5 min!