A few days ago our Polycom phones stopped being able to receive calls from outside. We can call out and each other’s extensions just fine, but if anyone tries to call in it rings six times then hangs up.
The person who originally set up our PBX system and most of the phones left five months ago, but never told any of us how anything works. I’ve tried rebooting the phone system from the website, but that hasn’t fixed anything. I’ve updated a few of the modules that I thought might be the issue, but that didn’t help either.
We’re running |PBX Firmware: 2.210.62-3 and PBX Service Pack: 22.214.171.124.
I’m not surprised it’s that old. The previous director wasn’t keen on updating/upgrading things. I do thank you for the link for upgrading. I suppose you don’t have any idea what’s wrong with our phones, do you?
Okay. It won’t be until Monday, but I’ll try and get into the actual computer running this. I know it’s some Linux, but other than that I know nothing about it. Can I putty into it, or do I need to actually be at the machine? Or is that dependent on the OS itself?
Okay, so I managed to get into the machine and I have copies of all of the “full” files. Now I have the problem of not being able to paste the contents of the most recent file, because it’s too big even for Pastebin.
I had a feeling that would be it. Our new “IT” department from the company that bought us last year is screwing around with the network trying to “fix” things and make things “more secure and to their standards”. They started adjusting the firewall and either set up a new one or directed our traffic to theirs a couple of weeks ago which I think is about the time that the phones stopped working.