Phones rigning during announcement with IVR options

While not perfect, @abcym15 was able to point out a viable solution over on this thread which consists of one queue feeding in to another queue. The second queue updates the MoH to set it back to standard music.

Overall this is a great option because it allows the following features:

  • Caller is greeted by an announcement while agents phones ring immediately
  • Agents can ‘rescue’ the caller from the IVR (which is likely to lead to a happy customer)
  • During the entire greeting and the wait time in the queue the caller can use a series of IVR options