We are having a very perplexing problem with our internet connectivity. Our connection does not go down completely but traffic gets disrupted for some number of minutes and then self heals.
Main problem that is happening is that after one of these “hiccups”, all the phones go offline and will not reconnect. Other devices seem to reconnect without issue but I have been having to reboot the Cloud based PBX to reestablish the phone system. I assume that rebooting the phones would solve the problem as well but I am not onsite to try that.
Does anyone have an explanation as to why a brief network hiccup of some sort could take the phones offline and why they won’t reconnect on their own once the problem resolves itself? It has become a huge problem since staff does not realize that the phones are not working for quire some time. Is there anyway to configure the phones so that they would be more robust against random network outages?