Phones dropped


(Lon Townsend) #1

I had two phone calls drop. Both people were on hold. It happened at 11:28 am this morning. If I wasn’t anywhere near equipment, is there any way to pull up logs for around that time and what am i looking for in regards to why calls would be dropped. The two callers were on hold with the callee.


#2

/var/log/asterisk/full

Look for the timestamp around the time of the call drops.


(Lon Townsend) #3

I found the log and the call in question, both in cdr and call log. Nothing shows out of the ordinary. I don’t understand these logs. Any help appreciated.


#4

Look at the same time in

/var/log/messages


#5

Post the asterisk log pertaining to the call.


(Lon Townsend) #6

nothing for that time stamp except this
Sep 10 11:27:24 pbx php: /sbin/iptables -D fpbxregistrations -s 64.2.142.107/32 -j fpbxknownreg


(Lon Townsend) #7

the call was only 25 seconds but full of info. How do i condense it?


#8

Post the last part, it should show how it ended, whether it was a “normal” hang-up, or if it was caused by some “abnormality” like for example no RTP during 30 seconds.


(Lon Townsend) #9

I have this log

2019-09-10 11:27:57 CHAN_START 5095901155 5095901155 DEFAULT 5098385717 from-trunk SIP/vitel-inbound-0000482d
2019-09-10 11:27:57 ANSWER 5095901155 5095901155 5095901155 5098385717 DEFAULT s ivr-1 Answer SIP/vitel-inbound-0000482d
2019-09-10 11:28:05 APP_START 5095901155 5095901155 5095901155 5098385717 DEFAULT recordcheck sub-record-check MixMonitor SIP/vitel-inbound-0000482d
2019-09-10 11:28:05 APP_END 5095901155 5095901155 5095901155 5098385717 DEFAULT recordcheck sub-record-check MixMonitor SIP/vitel-inbound-0000482d
2019-09-10 11:28:05 CHAN_START Sarah 1000 DEFAULT s from-internal SIP/1000-0000482e
2019-09-10 11:28:05 CHAN_START Jordan 1003 DEFAULT s from-internal SIP/1003-0000482f
2019-09-10 11:28:05 CHAN_START Tricia 1008 DEFAULT s from-internal SIP/1008-00004830
2019-09-10 11:28:05 CHAN_START Chris Holliday 1006 DEFAULT s from-internal SIP/1006-00004831
2019-09-10 11:28:05 CHAN_START Kamre 1009 DEFAULT s from-internal SIP/1009-00004832
2019-09-10 11:28:05 CHAN_START Marah 1004 DEFAULT s from-internal SIP/1004-00004833
2019-09-10 11:28:11 ANSWER Sarah 1000 1000 DEFAULT 600 from-internal AppDial SIP/1000-0000482e
2019-09-10 11:28:11 HANGUP Jordan 1003 1003 DEFAULT 600 from-internal AppDial SIP/1003-0000482f
2019-09-10 11:28:11 CHAN_END Jordan 1003 1003 DEFAULT 600 from-internal AppDial SIP/1003-0000482f
2019-09-10 11:28:11 HANGUP Tricia 1008 1008 DEFAULT 600 from-internal AppDial SIP/1008-00004830
2019-09-10 11:28:11 CHAN_END Tricia 1008 1008 DEFAULT 600 from-internal AppDial SIP/1008-00004830
2019-09-10 11:28:11 HANGUP Chris Holliday 1006 1006 DEFAULT 600 from-internal AppDial SIP/1006-00004831
2019-09-10 11:28:11 CHAN_END Chris Holliday 1006 1006 DEFAULT 600 from-internal AppDial SIP/1006-00004831
2019-09-10 11:28:11 HANGUP Kamre 1009 1009 DEFAULT 600 from-internal AppDial SIP/1009-00004832
2019-09-10 11:28:11 CHAN_END Kamre 1009 1009 DEFAULT 600 from-internal AppDial SIP/1009-00004832
2019-09-10 11:28:11 HANGUP Marah 1004 1004 DEFAULT 600 from-internal AppDial SIP/1004-00004833
2019-09-10 11:28:11 CHAN_END Marah 1004 1004 DEFAULT 600 from-internal AppDial SIP/1004-00004833
2019-09-10 11:28:11 BRIDGE_ENTER Sarah 1000 1000 DEFAULT s macro-dial AppDial SIP/1000-0000482e
2019-09-10 11:28:11 BRIDGE_ENTER 5095901155 5095901155 5095901155 5098385717 DEFAULT s macro-dial Dial SIP/vitel-inbound-0000482d
2019-09-10 11:28:38 BRIDGE_EXIT Sarah 1000 1000 DEFAULT s macro-dial AppDial SIP/1000-0000482e
2019-09-10 11:28:38 BRIDGE_EXIT 5095901155 5095901155 5095901155 5098385717 DEFAULT s macro-dial Dial SIP/vitel-inbound-0000482d
2019-09-10 11:28:38 HANGUP Sarah 1000 1000 DEFAULT s macro-dial AppDial SIP/1000-0000482e
2019-09-10 11:28:38 CHAN_END Sarah 1000 1000 DEFAULT s macro-dial AppDial SIP/1000-0000482e
2019-09-10 11:28:38 HANGUP 5095901155 5095901155 5095901155 5098385717 DEFAULT h ext-group SIP/vitel-inbound-0000482d
2019-09-10 11:28:38 CHAN_END 5095901155 5095901155 5095901155 5098385717 DEFAULT h ext-group SIP/vitel-inbound-0000482d
2019-09-10 11:28:38 LINKEDID_END 5095901155 5095901155 5095901155 5098385717 DEFAULT h ext-group SIP/vitel-inbound-0000482d
this is from cdr reports


#10

But that is not the log for the call. Post the log for the call.


(Lon Townsend) #11

is there any way to condense so it doesnt fill up entire screen of log?


#12

The cdr records are more terse than thevcel records


#13

Either post the last part of the call, when it ends, or use something like pastebin


(Lon Townsend) #14

https://pastebin.com/mCnfReWh


#15

Quite a long log. You need to help us help you. Please describe the call so we can try to identify what happened: internal or external call, extensions involved, etc.


(Lorne Gaetz) #16

How to isolate log lines for a specific call and share via pastebin:
https://wiki.freepbx.org/display/SUP/Providing+Great+Debug#ProvidingGreatDebug-AsteriskLogs-PartII


(Lon Townsend) #17

Caller called into ring group 600. It rings to about 6 phones before x1000 picks it up. She puts him on hold to call another extension, but when she comes back to him, he isnt there. He says he got disconnected. It was an external call from 5095901155.


(Lon Townsend) #18

thank you


(Lon Townsend) #19

here is my pastebin,
https://pastebin.freepbx.org/view/04c9fe50

please help if you can.


#20

Go into SIP Settings and check the value you have under “RTP Hold Timeout”. Mine is set to 2700. If this value is too small, your call will disconnect while on hold in a short time. The default is 5 minutes I believe which is 300. If you’ve placed a smaller value like 10 in there, your calls on hold won’t stay on hold for long.

If that is not the issue, ask your caller if they are calling from a cell phone. I did not see any errors in your log, and often when that happens it’s the caller who disconnected. It’s not always your system. Cell phones can be bad for losing signal, especially if the caller is driving while on the call. They drive by a big building and lose signal. Or they walk into an elevator and lose signal. If these callers tell you that they are on a cell phone and your “RTP Hold Timeout” has a big value like 2700 (45 minutes), then I’d say the cell phone disconnected.

Some callers are impatient and hate being placed on hold. They will hang up and call back and lie and say they were cut off because they will never admit that they are impatient and called back.