i have saved a few contacts in the phonebook (…/admin/config.php?display=phonebook)
but both in the recordings page (…/recordings/) and also in the email messages i receive when they call and reach the voicemail, their name doesn’t appear
only 3 extensions that i have set them to be custom extensions (they dial out external mobile phones
dial Local/XXXXXXXXXX@outbound-allroutes ). Only the 3 these extensions’s name appear in the recordings page and in the email messages
You would have to explain why you still have the “./recordings” structure, it is probably legacy and likely open to compromise (as it has been for a long time).
I suggest you should thus be using /ucp and not /recordings and for safety you should purge anything in the old /recordings directory
Because phone book is only this and nothing more. It just gives you some speed dials and if you like to do a cid to name match during incoming calls using the lookup sources.