the phone is getting something from the PBX as it get’s the default phone password instead of the factory default password but it doesn’t prompt at all for login information.
I opened a ticket but so far the response has been underwhelming. I need to get this setup ASAP. As you can see so far really no luck.
I also updated the firmware of the phone to (manually) to 2.0.4.27. That is also the Firmware set to be given out by the PBX. Oh yeah there is this too…
I just tried to manually delete those files and recreate my profile and have EPM recreate them and it didn’t… That doesn’t look good to me but of course I could be wrong.
Okay indeed that was the problem + you need to set “XML-API (RestAPI) Default Login” to YES. Which was not my current setting. The wording of the popup text for that button is confusing (and doesn’t include Sangoma). As well I might mention this in the instructions.
Thanks for all the assistance. This is happily working now.
Our quick start wiki for phones excpicitly states to make sure that this set and by default we set it on so someone on your PBX had to explicitly set it off.