Phone is offline

FreePBX Endpoints
1

I have a small install of FreePBX, cloud hosted.
The phone is in a different physical location.
The phone would show up as OFFLINE, and incoming calls would not ring. However, Outgoing calls are still working.
I would restart the phone and then incoming calls will continue to work.

How do I fix this ?

2

Try setting a short register expiry in the phone e.g. change from 3600 seconds to 120.

If no luck, please post: Phone make/model? Router/firewall (at phone location) make/model? pjsip or chan_sip? When phone is offline, if you make an outgoing call and then immediately try incoming, does that work?

3

It is a Polycom VVX 300
I have updated the settings. Will report back if I continue having issues (it takes some time before I lose it…)
image

4

Ok,
So I got this again… I did what you were saying. I placed an outgoing call and immediately after, I placed an incoming call. The result was, simply went to voicemail.

5

You picture shows Expires at 3600. Did you change it to 120 and reboot the phone?

6

Yes.
It is set to 120 and I rebooted. Still the same

7

Also, the BLF keys are working properly

8

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