Phone information not changing

Hello, I am using FreePBX to manage my phone system. I have swapped information on two phones, in fact have deleted and re-added the phones to the system but they are still using the old information. I even went as far as rebooting asterix and have physically moved one of the phones to a different network port. I have verified in freepbx the MAC address is correct on the phone but it is still assigned the old extension and has the old user name on the display. Why won’t this phone update with the new info?

How are you provisioning the phone?

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You need to rebuild the config, it should be in the endpoint manager. Select the extension and choose rebuild config and reboot, you should be fine after that.