david55
February 10, 2023, 8:38pm
21
I think you already have a customisation in place. You need to try to find the person who set up your system, or the documentation they produced. If neither is possible you really need at least a few hours of time from someone who understands Asterisk dialplan and FreePBXes use of it, to reverse engineer the customisation.
david55
February 10, 2023, 9:06pm
22
Devs:
extensions.confg
You mustn’t change extensions.conf. You should, normally use extensions_custom.conf, see:
; Do NOT edit this file as it is auto-generated by FreePBX. All modifications to ;
; this file must be done via the web gui. There are alternative files to make ;
; custom modifications. ;
;--------------------------------------------------------------------------------;
;*******************************************************************************
; AUTO-GENERATED AND CUSTOM USER DIALPLAN INCLUDED HERE *
;*******************************************************************************
;--------------------------------------------------------------------------------;
; Customizations to this dialplan should be made in extensions_custom.conf
; See extensions_custom.conf.sample for an example.
;
; If you need to use [macro-dialout-trunk-predial-hook], [ext-did-custom], or
; [from-internal-custom] for example, place these in this file or they will get overwritten.
;
; WARNING ABOUT: #include extensions_override_freepbx.conf
;
; This include file is put first to allow the auto-generated dialplan in FreePBX
; to be overwritten if necessary. Overriding auto-generated dialplan should be done
; with extreme caution. In almost all cases any custom dialplan SHOULD be put in
system
March 12, 2023, 9:06pm
23
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