Ok, I removed the outbound CID from the trunks and moved it to each internal extension’s outbound CID. Now the correct caller ID is passed to the external number when the IVR goes to the follow-on extension. Thanks for helping me work through this!
Ok, I removed the outbound CID from the trunks and moved it to each internal extension’s outbound CID. Now the correct caller ID is passed to the external number when the IVR goes to the follow-on extension. Thanks for helping me work through this!