Reception answers incoming call, gets info from caller, makes decision to park call.
Parks call, records page “xxxx answer call on 76” or “xxxx” and have the system announce the rest
Call sits in park, periodically paging the intended party to the parked call without any further input from the receptionist.
This automates our existing call parking workflow, the receptionist has better things to do than repeatedly page someone to a parked call. Letting the caller make their own page recording as in the normal park&announce flow won’t fly here, we have a lot of incoming callers that don’t know the parties they’re calling so we can’t expect them to reliably use the setup.
Since the system doesn’t do that now, you’d want to fill in a Feature Request. Look in the Issues tab at the top of the page and you should find it. Sounds like a cool idea.
Be sure you’re clear on the paging part. There are a bunch of ways that you could go with that part, so clarifying your position on what your expectations are will help you get this implemented.
Reception answers a call (“I would like to speak with John please?”)
Reception Parks the call
Reception activates the PAGING feature, system “beeps” (to indicate its recording).
Reception says “John, call park 76” and then hangsup. (with a # symbol to allow a re-record just in case)
System then plays that message “John, pickup park 76” to the paging group and repeats that message every XX number seconds until the call is answered, or until they hangup.
That’s basically the flow I was imagining, although in my head I assume it would be a direct function of the park system,
Reception answers a call (“I would like to speak with John please?”)
Reception Parks the call
Park system reads back park#, prompts for paging message (beep)
Reception says “John, call park 76” and then hangsup. (with a # symbol to allow a re-record just in case)
System then plays that message “John, pickup park 76” to the paging group and repeats that message every XX number seconds until the call is answered, or until they hangup.
Update. About 1/3 done. The main bit works. :
Reception can place a call into park,
“Call park 71” and then a ‘beep’, where they can record something like “John, pickup park 71”.
Reception can hangup, and this recording is played for a 30 second interval, on repeat over the paging group.
Todo:
1> when the park is picked up, stop playing the paging group message.
2> allow more than 1 call to be parked at once. You might not need this, but there might be situations where you or others who might use it would have 2 or more calls waiting to be picked up.