Hello,
i have some Panasonic Phones by the customer, connected with TLS/SRTP LetsEncrypt.
Codec G711
Everything works.
The phones reconnect when the internet connection was lost but if i reboot the PBX or restart Asterisk then the phones do not reconnect anymore.
Sometimes they reconnect after a few hours but most times they dont reconnect forever. Also not after a day.
The customer has to reboot the basestation then they work.
What can be the reason for this?
We also installed some Yealink T48G and Cisco SPA112, they work perfect without any errors and reconnect within minutes.
thank you for the posting.
I have set this value to 120.
Today i made a Asterisk Upgrade to the latest version.
4 Panasonic phone came up after the Reboot of FreePBX and 2 Panasonic Phones did not connect anymore. The customer needs to plug the AC Adapter out and restart them manually. Everytime it is a gamble with the TGP-600 if they come up or not.
Phones are Connected with TLS/SRTP Letsencrypt cert. The customer also has some SPA112 Adapters and Yealink T48S Phones, but they work perfectly without any problems. They instandly reconnect after the reboot of the PBX.
I found another Value:
Supports Session Timer (RFC 4028)
SIP_SESSION_TIME_[1–8]
I set this now from “Disabled” (0) to the value 1800 seconds.
I will give you feedback when i know if a lower value worked.
Today i came across that the phone with asterisk state “UNKNOWN” or “UNREACHABLE” called me on the phone.
So it is a RTP issue with external phones. The RTP Ports are “0” and the phones are not registred anymore.
But the basestation by the customer had a green lamp and signaled that everything is fine.
Those timers you changed are for calls - session timers are basically an “If I have an active call, hang it up after __ time if I don’t get any messages from the server.”
What edge device do you have as your router? This could be a weird NAT issue.
All customers have a Thomson TG585 Router.
In one of the stores, there is a business DSL with a Cisco Router. But for the issue it is the same everywhere.
The PBX is in the Cloud on a KVM Server. So everything works with NAT and RPORT.
One of the Extensions is “Unreachable” since over 5 days but the customer still makes outside call from the phone.
The Basestation need to be restarted by unpluging the AC.
My next try is:
PORT_PUNCH_INTVL=“60”
RTP_PORT_PUNCH_INTVL=“60”
Sangoma has set this Values
SIP_ADD_RPORT_N (N=1-6)
This values dont exist, because it is a global value!
The right Value is
SIP_ADD_RPORT=Y (or N)
The only way was to let Panasonic TGP600 recognizing that the connection is lost, is setting this to "Y"
This Setting Refers to rfc3581
In my case!! I use TLS/SRTP and all Phones are external Phones.(NAT)
Snom has this Value enabled by default.
btw. the new Firmware. 06.001, which released a few weeks ago solves also a lot of issues with Randorm Ports. TGP600 sometimes used Random Port “0”, which is resolved now with this firmware.
When i reboot the PBX, the Phone only recognizes a connection Lost about 5-10 Minutes after first Registration. Then most times when i reboot the PBX later the Lamps stay Green and the Phones says “Registred”. The state in Asterisk changes to “Unknown”
Now i think this must be a issue with the TLS Connection of Panasonic. I tried it with TLS and SIPS-TLS.
Both have the same Problem.
If i change to UDP/SRTP everything seems to work until now. But it is not secure as TLS/SRTP, which works well with Yealink and Snom Phones. But i did not find any DECT device which can handle this without issues. Also not Snoms M700.
For me the only solution was the connection with UDP/SRTP
TLS can work over weeks but then it will loose the connection anytime and you have to reboot the base station.
@mitterhuemer
FWIW, that sounds like it might be an issue with time sync. If the server and base station’s time are off by a large enough margin, TLS will break. (As I seem to recall).
