Page Pro

Commercial Modules
1

We are experiencing an issue with the Page Pro Module. We are a school district that utilizes the page pro module for our bell schedule and our intercom system.

Yesterday, one of the bell schedules (we have two different bell schedules - one for high/middle school, one for elementary school) quit working. It is supposed to ring at 3:30 to signal the end of the day, but didn’t ring until 3:40. Now today, the bells haven’t rang at all for that schedule (the other schedule is still working great). I checked the asterisk log and the ‘call’ to initiate the bells isn’t being made at all. Thoughts??

I don’t mind restarting asterisk, etc to get everything going, but this is the 2nd time it’s happened so a permanent solution would be preferred. Anyone have any ideas? Thanks in advance…

Nathan

2

Please report this in our bug tracker or on the support system. Many of us don’t track issues here.

3

paging is down through a complex cron. What is the output of

crontab -e -u asterisk

4

Here is the output… Thanks!
27 * * * * /var/lib/asterisk/bin/freepbx-cron-scheduler.php
*/5 * * * * php /var/www/html/admin/modules/qxact_reports/import_queue_data.php 2>&1 >/dev/null
*/5 * * * * /var/lib/asterisk/agi-bin/areminder-manager.php 2>&1 >/dev/null
0 0 1 * * php /var/lib/asterisk/agi-bin/backuprecordings.php 2>&1 >/dev/null
*/60 * * * * /var/lib/asterisk/bin/storage.php
44 2 * * * php /var/lib/asterisk/agi-bin/abnormal.php 2>&1 >/dev/null
00 8 28 8 * /var/lib/asterisk/bin/pagepro-scheduler.php -p 594 -t 1377694800 2>&1 >/dev/null
00 8 29 8 * /var/lib/asterisk/bin/pagepro-scheduler.php -p 591 -t 1377781200 2>&1 >/dev/null
00 8 17 9 * /var/lib/asterisk/bin/pagepro-scheduler.php -p 591 -t 1379422800 2>&1 >/dev/null
00 8 18 9 * /var/lib/asterisk/bin/pagepro-scheduler.php -p 594 -t 1379509200 2>&1 >/dev/null
@monthly /var/lib/asterisk/bin/backup.php --id=1
00 8 25 9 * /var/lib/asterisk/bin/pagepro-scheduler.php -p 591 -t 1380114000 2>&1 >/dev/null
5 5 * * 1 php /var/lib/asterisk/agi-bin/update_license.php 2>&1 >/dev/null
28 8 28 9 * /var/lib/asterisk/bin/pagepro-scheduler.php -p 592 -t 1380374880 2>&1 >/dev/null
00 15 30 9 * /var/lib/asterisk/bin/pagepro-scheduler.php -p 593 -t 1380571200 2>&1 >/dev/null
55 7 28 9 * /var/lib/asterisk/bin/pagepro-scheduler.php -p 591 -t 1380372900 2>&1 >/dev/null

5

Which ID number matches the page group that is not working? I see 4 different page groups setup based on the cron

6

Oh, my apologies… I should have mentioned that to begin with. 594 is the group that is not working. Thanks again for your help…

Nathan

7

Well based on your crons you are only telling that page to run on the 18th of Sept and 28th of Aug.

Here is what each option in the cron means

  • *     *     *     *  command to be executed

| | | | |
| | | | ±---- day of week (0 - 6) (Sunday=0)
| | | ±------ month (1 - 12)
| | ±-------- day of month (1 - 31)
| ±---------- hour (0 - 23)
±------------ min (0 - 59)

I would go verify your Schedule setup and resubmit the page.

8

Okay, I’ll check it out and post back what I find… Thanks for your help!

9

I resubmitted the page and applied the config and everything is working now. I ran the cron again and it seems correct now. I’m not sure what changed though because the dates were correct in the module (and had been working up until this point). Oh well… We’ll go with it for now. I’ll post back if it happens again. Thanks for your help Tony.

Nathan