P330 DPMA Auto-provisioning Not Updating Line Keys

Sangoma Hardware Phones
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1

Issue: P330 Sangoma phones are able to contact bare metal PBXact server and provision with the correct account (extension); however, the line keys do not update.

For instance…

  • in EPM > DPMA Management > is selected by the P330 phone upon reboot.
  • The phone will startup with the extension specified in EPM > Extension Mapping matching the phone’s MAC.
  • IP Address Status is accurate, and Template Model matches specified in DPMA Management.
  • In EPM > Sangoma > D&P series phones > , the Used By column is accurate with the list of -.
  • In EMP > Extension Mapping > Actions (for a specific P330 phone row) > See UCP Custom Entries. > refer to images
    image
    image1950×1156 236 KB

    image
    image1932×952 33.2 KB

I’m not sure what the red indicates or why the P330 in question has blank (not useable) line keys. This is an issue for two of my servers. I finagled things a few weeks ago and managed to get the line keys to show up on the P330s, but after resubnetting the offices, the P330s rebooted, and lost their line keys.

Environment
PBX version: PBXact 16.0.40.10
System version: 12.7.8-2306-1.sng7
EMP (Commercial): 16.0.86.30
DPMA version: 3.6.8

2

Hi @mssophia

  1. The red color indicates that you have line key mismatch of extension mapping page and template page, If template set linekey2 as speed dial and extension mapping page ucp custom entry key for linekey2 has set to BLF then you can see such red color which is expected.

  2. If p330 phone doesn’t shows any line keys then please check blf config is generated or not under /tftpboot the file name will be xxx-1-blf.xml and make sure the file is loaded to phone as well