Good morning,
a customer claims that it is possible to make outgoing calls where the name appears instead of the number, he says he called the operator who confirmed that it is feasible and that it is a PBX setting. Is it feasible for you? The PBX in question for outgoing calls has a sip trunk…
Thanks
Davide
In principle you can abuse the user part of a SIP URI to represent a name. That’s unlikely to get through the PSTN, though. Otherwise the SIP headers that carry the URI also carry a display name, and it is up to the party receiving that to decide which to display, or whether to display both.
Also, are you talking about the recipient receiving the caller’s name or the caller receiving the recipients?
first of all thanks for the answer.
The need is to make the name appear on external outgoing calls (so not on internal ones) instead of the number.
thanks
If callee, that would be a function of the provider.
Not clear that you aren’t referring to caller.
You know I didn’t understand what’s not clear?
I’ll try to explain better, the scenario is this:
I make an external call from inside my office, therefore to a mobile number.
The person receiving the call must see the name of my company instead of the number.
Did I explain myself?
thanks again
Davide
Not possible without the cooperation of your ITSP, the PSTN, if involved, and the mobile network operator. I’m not actually sure it is possible at all for the mobile network.
I believe Asterisk sends the name, but if your ITSP doesn’t use it, or an intermediate network can’t use it, it is not going to work. In the unlikely event that is possible, for some destinations, you need to ask your ITSP what they require in the INVITE, to make it work, and also provide the contents of one of your INVITEs, to confirm that the name is not being overridden.
I was assuming that it should be obvious that this isn’t something that Asterisk can control, and looking for an interpretation that might be possible, which would be that you dialled an external number, and that external number was replaced, on the phone from which you dialled, with the name of the callee.
To tell the truth, this situation was already clear to me but the customer’s ITSP replied that it could be done, the speech left me stunned, because it should concern more operators, even the one receiving the call. Frankly, it seemed to me a somewhat superficial answer given to the customer. Just to understand at the configuration level on the freepbx side, should the name be inserted in the correct SIP bundle? In which field?
Thanks again for the support.
If the phone you are calling should show your company’s name, the easiest solution would be that they add the name to their phonebook. If your company is listed in any public phone database, they could use the CID-superfecta module and do a lookup.
If you want to see the corresponding name for the number you are calling on your phone, you could use the outbound-cnam module.