Outbound routing: let agent choose trunk/cid

Hello, I recently started using FreePBX at my company and happy but I have one configuration problem.

We have 2 numbers: 1 for B2B and 1 for B2C. So our agents want to be able to choose the CallerID when they call another business (B2B) or when they call a person (B2C).

Is there some kind of outgoing IVR possible with an menu message “press 1 for B2B and 2 for B2C”? Or how could I solve this problem?

Thanks,
Tom

3 Likes

Thanks, looking into it!

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