Outbound route

Distro Discussion & Help
1

Ok I have a quick question, for any one that can help. My Current freepbx distro system has 4 different lines connected to it, and they are separate numbers. Incoming routes we have no problems with. Its just that our clients like to be able to press a button on their phone and connect to that exact line. Right now I have it setup as a sip trunk ( lets say 84) and have a “Custom” extension that uses the dial SIP/84, so that way when they dial extension 84 it connects them to the pstn directly. On the phone I have it setup for a speed dial and blf on the multi key. Obviously this is not the right way to do things. Is there a better way to dial a trunk directly?

I have also played around with prefixes and it gets too confusing

If any one could enlighten me that would be great

Using 2.11 and asterisk 11

Phone: GXP2000
FXO GXW4104

2

You can’t emulate a key system with a PBX. As you have found out it is going to select the first available line.

3

Well I have got it to where I can select the proper line but it seems half assed. Is there a way a user can select a line? Would the proper way be to add a prefix on the phone and route it based on that?

4

No, but you can create outbound routes bound to user extensions (see CID in outbound routes) so that each user pulls from the correct pool of lines.

5

Hmm ok thanks, so lets say I have 4 lines and on each phone I would need 4 extensions/users? Also Thanks for your help

6

No, the lines on a phone are in a “pool” per se. You can put one appearance on hold and pickup another. The hold is local to the phone.