Outbound FAX send fail

General Help
1

Okey, this problem is really killing me…
PBX Firmware:12.7.4-1710-1.sng7
PBX Service Pack:1.0.0.0
Device: Ricoh MP C307SPF
Outbound Sip Trunk Settings:

disallow=all
allow=ulaw&alaw
dtmfmode=rfc2833
host=sip.xx.xx
port=26999
fromdomain=sip.xx.xx
fromuser=577382
username=577382
insecure=invite,port
type=peer
nat=yes
qualify=yes
secret=xxxxx
context=from-trunk

Ricoh device connected via SIP Extension.
I can’t send faxes via the ricoh device…The outbound device receives the call but not the message…

LOGS:

[2017-11-14 12:30:37] VERBOSE[65181][C-0000002f] pbx.c: Executing [s@macro-dialout-trunk:23] GotoIf(“SIP/100-0000004b”, “0?customtrunk”) in new stack
[2017-11-14 12:30:37] VERBOSE[65181][C-0000002f] pbx.c: Executing [s@macro-dialout-trunk:24] Dial(“SIP/100-0000004b”, “SIP/ClickPhone/0213167381,300,T”) in new stack
[2017-11-14 12:30:37] VERBOSE[65181][C-0000002f] netsock2.c: Using SIP RTP TOS bits 184
[2017-11-14 12:30:37] VERBOSE[65181][C-0000002f] netsock2.c: Using SIP RTP CoS mark 5
[2017-11-14 12:30:37] VERBOSE[65181][C-0000002f] app_dial.c: Called SIP/ClickPhone/0213167381
[2017-11-14 12:30:39] VERBOSE[65181][C-0000002f] app_dial.c: SIP/ClickPhone-0000004c is ringing
[2017-11-14 12:30:39] VERBOSE[65181][C-0000002f] app_dial.c: SIP/ClickPhone-0000004c is making progress passing it to SIP/100-0000004b
[2017-11-14 12:30:50] VERBOSE[65181][C-0000002f] app_dial.c: SIP/ClickPhone-0000004c answered SIP/100-0000004b
[2017-11-14 12:30:50] VERBOSE[65190][C-0000002f] bridge_channel.c: Channel SIP/ClickPhone-0000004c joined ‘simple_bridge’ basic-bridge <9102d740-c9e9-4b39-b707-7d605e9cd89e>
[2017-11-14 12:30:50] VERBOSE[65181][C-0000002f] bridge_channel.c: Channel SIP/100-0000004b joined ‘simple_bridge’ basic-bridge <9102d740-c9e9-4b39-b707-7d605e9cd89e>
[2017-11-14 12:31:01] VERBOSE[65181][C-0000002f] bridge_channel.c: Channel SIP/100-0000004b left ‘simple_bridge’ basic-bridge <9102d740-c9e9-4b39-b707-7d605e9cd89e>
[2017-11-14 12:31:01] VERBOSE[65181][C-0000002f] app_macro.c: Spawn extension (macro-dialout-trunk, s, 24) exited non-zero on ‘SIP/100-0000004b’ in macro ‘dialout-trunk’
[2017-11-14 12:31:01] VERBOSE[65181][C-0000002f] pbx.c: Spawn extension (from-internal, 0213167381, 7) exited non-zero on ‘SIP/100-0000004b’
[2017-11-14 12:31:01] VERBOSE[65181][C-0000002f] pbx.c: Executing [h@from-internal:1] Macro(“SIP/100-0000004b”, “hangupcall”) in new stack
[2017-11-14 12:31:01] VERBOSE[65181][C-0000002f] pbx.c: Executing [s@macro-hangupcall:1] GotoIf(“SIP/100-0000004b”, “1?theend”) in new stack
[2017-11-14 12:31:01] VERBOSE[65181][C-0000002f] pbx_builtins.c: Goto (macro-hangupcall,s,3)
[2017-11-14 12:31:01] VERBOSE[65190][C-0000002f] bridge_channel.c: Channel SIP/ClickPhone-0000004c left ‘simple_bridge’ basic-bridge <9102d740-c9e9-4b39-b707-7d605e9cd89e>

2

If you are faxing over ulaw or alaw as per your trunk settings you will need to set the fax machine to low speed, 9600 or 14.4k, in order for it to succeed.

3

No luck, not even a error message on the receiving device.
Calling a normal device from the fax it’s ok.
On the receiving fax device nothing happens