Outbound calls to external numbers hangup during VM message playback

[lgaetz (Lorne Gaetz)]

Verizon voicemail drops Vitelity call

Asterisk 13 / FreePBX 14 When making an outbound call using Vitelity and reaching a Verizon cell phone voicemail the call just hangs. It seems the “beep” causes this but you never hear it. The call doesn’t drop but you can’t leave a message. Calling the same number with voip.ms or a POTS line and the user is able to leave a message in the mailbox. So far I have I have disabled *2, ** and ## in the feature codes module and the T option in advanced settings. Does it sound like a Vitelity issue?