Outbound calls not working with message saying call cannot be completed as dialed

General Help
1

Hi,

I can’t get outsider calls to work, Any help to troubleshoot would be much appreciated.

2

It would be easier to trouble shoot if you provided a little info on your system? FreePBX version. Asterisk version? Distro install or built by hand. What type of trunks? Perhaps a little debuging output when a call fails.

3

Hi thanks for the quick reply

using sip trunks

Distro install.

log:

== Using SIP RTP CoS mark 5
– Executing [0035799573139@from-internal:1] ResetCDR(“SIP/101-00000010”, “”) in new stack
– Executing [0035799573139@from-internal:2] NoCDR(“SIP/101-00000010”, “”) in new stack
– Executing [0035799573139@from-internal:3] Progress(“SIP/101-00000010”, “”) in new stack
– Executing [0035799573139@from-internal:4] Wait(“SIP/101-00000010”, “1”) in new stack
– Executing [0035799573139@from-internal:5] Progress(“SIP/101-00000010”, “”) in new stack
– Executing [0035799573139@from-internal:6] Playback(“SIP/101-00000010”, “silence/1&cannot-complete-as-dialed&check-number-dial-again,noanswer”) in new stack
– <SIP/101-00000010> Playing ‘silence/1.ulaw’ (language ‘en’)
– <SIP/101-00000010> Playing ‘cannot-complete-as-dialed.ulaw’ (language ‘en’)
– <SIP/101-00000010> Playing ‘check-number-dial-again.ulaw’ (language ‘en’)
== Spawn extension (from-internal, 0035799573139, 6) exited non-zero on ‘SIP/101-00000010’
– Executing [h@from-internal:1] Hangup(“SIP/101-00000010”, “”) in new stack
== Spawn extension (from-internal, h, 1) exited non-zero on ‘SIP/101-00000010’

4

Distro version 1.813.210.58

5

That’s not enough log. Need the point that the sip/trunkname/dialed_number comes up and then the next 10 lines or so.

Also need your trunk and network config. Sanitize any private info.

6

It seems to be a dialplan issue

I have not got a real grasp on how exactly i would folrmulate a dialplan, at the moment I have 0. in the match pattern section and that works but if someone can help me properly setup a dial plan it would be much appreciated.

7

If you want help you need to tell us what you have done and what you want it to do.

Then we can provide direction.

A dial plan is just a set of rules, you arrange from the most specific to the least specific. The system processes the first matched rule.

It’s a simple logic problem.

8

for some reason the dialplans would not work unless i put in a fullstop . is that correct?

9

A period is not a fullstop it’s a match all further digits

Did you read the tooltip for the fields?