Outbound Calling Issue

Hello,

Have been setting up a FreePBX v15 with Asterix 16 with a new type trunk type I’m not used to. I have been able to setup inbound calls fine/register with the SIP trunk. However any outbound calls to the trunk made are returning “All Circuits are Busy Now, Please Try Your Call Again Later” from the PBX.

I found the following logs…

[2020-09-24 16:26:32] VERBOSE[17611][C-00000032] app_stack.c: Spawn extension (from-pstn, ***UKMOBILENUMBER***, 1) exited non-zero on 'PJSIP/SIPCENTRIC-COMPANY-0000002c'
[2020-09-24 16:26:32] VERBOSE[17611][C-00000032] app_stack.c: PJSIP/SIPCENTRIC-COMPANY-0000002c Internal Gosub(func-apply-sipheaders,s,1(1)) complete GOSUB_RETVAL=
[2020-09-24 16:26:32] VERBOSE[17611][C-00000032] app_dial.c: Called PJSIP/44***UKMOBILENUMBER***@SIPCENTRIC-COMPANY
[2020-09-24 16:26:32] VERBOSE[17611][C-00000032] app_dial.c: Everyone is busy/congested at this time (1:0/0/1)
[2020-09-24 16:26:32] VERBOSE[17611][C-00000032] pbx.c: Executing [[email protected]:35] NoOp("SIP/600-0000001b", "Dial failed for some reason with DIALSTATUS = CHANUNAVAIL and HANGUPCAUSE = 21") in new stack
[2020-09-24 16:26:32] VERBOSE[17611][C-00000032] pbx.c: Executing [[email protected]:36] GotoIf("SIP/600-0000001b", "0?continue,1:s-CHANUNAVAIL,1") in new stack
[2020-09-24 16:26:32] VERBOSE[17611][C-00000032] pbx_builtins.c: Goto (macro-dialout-trunk,s-CHANUNAVAIL,1)
[2020-09-24 16:26:32] VERBOSE[17611][C-00000032] pbx.c: Executing [[email protected]:1] Set("SIP/600-0000001b", "RC=21") in new stack
[2020-09-24 16:26:32] VERBOSE[17611][C-00000032] pbx.c: Executing [[email protected]:2] Goto("SIP/600-0000001b", "21,1") in new stack
[2020-09-24 16:26:32] VERBOSE[17611][C-00000032] pbx_builtins.c: Goto (macro-dialout-trunk,21,1)
[2020-09-24 16:26:32] VERBOSE[17611][C-00000032] pbx.c: Executing [[email protected]:1] Goto("SIP/600-0000001b", "continue,1") in new stack
[2020-09-24 16:26:32] VERBOSE[17611][C-00000032] pbx_builtins.c: Goto (macro-dialout-trunk,continue,1)
[2020-09-24 16:26:32] VERBOSE[17611][C-00000032] pbx.c: Executing [[email protected]:1] NoOp("SIP/600-0000001b", "TRUNK Dial failed due to CHANUNAVAIL HANGUPCAUSE: 21 - failing through to other trunks") in new stack
[2020-09-24 16:26:32] VERBOSE[17611][C-00000032] pbx.c: Executing [[email protected]:2] ExecIf("SIP/600-0000001b", "1?Set(CALLERID(number)=600)") in new stack
[2020-09-24 16:26:32] VERBOSE[17611][C-00000032] pbx.c: Executing [***UKMOBILENUMBER***@from-internal:12] Macro("SIP/600-0000001b", "outisbusy,") in new stack
[2020-09-24 16:26:32] VERBOSE[17611][C-00000032] pbx.c: Executing [[email protected]:1] Progress("SIP/600-0000001b", "") in new stack
[2020-09-24 16:26:32] VERBOSE[17611][C-00000032] pbx.c: Executing [[email protected]:2] GotoIf("SIP/600-0000001b", "0?emergency,1") in new stack
[2020-09-24 16:26:32] VERBOSE[17611][C-00000032] pbx.c: Executing [[email protected]:3] GotoIf("SIP/600-0000001b", "0?intracompany,1") in new stack
[2020-09-24 16:26:32] VERBOSE[17611][C-00000032] pbx.c: Executing [[email protected]:4] Playback("SIP/600-0000001b", "all-circuits-busy-now&please-try-call-later, noanswer") in new stack
[2020-09-24 16:26:32] VERBOSE[17611][C-00000032] file.c: <SIP/600-0000001b> Playing 'all-circuits-busy-now.ulaw' (language 'en')
[2020-09-24 16:26:34] VERBOSE[17611][C-00000032] file.c: <SIP/600-0000001b> Playing 'please-try-call-later.ulaw' (language 'en')
[2020-09-24 16:26:36] VERBOSE[17611][C-00000032] pbx.c: Executing [[email protected]:5] Congestion("SIP/600-0000001b", "20") in new stack
[2020-09-24 16:26:36] WARNING[17611][C-00000032] channel.c: Prodding channel 'SIP/600-0000001b' failed
[2020-09-24 16:26:36] VERBOSE[17611][C-00000032] app_macro.c: Spawn extension (macro-outisbusy, s, 5) exited non-zero on 'SIP/600-0000001b' in macro 'outisbusy'
[2020-09-24 16:26:36] VERBOSE[17611][C-00000032] pbx.c: Spawn extension (from-internal, ***UKMOBILENUMBER***, 12) exited non-zero on 'SIP/600-0000001b'
[2020-09-24 16:26:36] VERBOSE[17611][C-00000032] pbx.c: Executing [[email protected]:1] Macro("SIP/600-0000001b", "hangupcall") in new stack
[2020-09-24 16:26:36] VERBOSE[17611][C-00000032] pbx.c: Executing [[email protected]:1] GotoIf("SIP/600-0000001b", "1?theend") in new stack
[2020-09-24 16:26:36] VERBOSE[17611][C-00000032] pbx_builtins.c: Goto (macro-hangupcall,s,3)

The provider rejected the call. Confirm that your trunk settings have From User and From Domain properly set. See


Also check that your caller ID and destination number are properly formatted.

If you still have trouble, at the Asterisk command prompt type
pjsip set logger on
make a failing test call, paste the Asterisk log for the call (which will now include a SIP trace) at pastebin.freepbx.org and post the link here.

1 Like

Afternoon,

Looks like I was silly - missed out the “from-user” in the trunk area. Thanks so much for your help. :slight_smile:

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