comtech
April 17, 2018, 1:55pm
2
This question pops up a lot on the forum, and usually is has something to do with router/NAT/firewall settings. I did a quick forum search and came up with these:
Vitelity is telling you that it’s changed its IP address. You’ll need to do a pjsip set logger on and then paste the traffic from vitelity to see what’s going on.
I’ve run into this twice now on two different routers. The Sonicwall TZ170 and another Zyxel model.
On an intermittent basis, outbound calls that route through these firewalls (and probably others) would simply drop after 30 seconds or so of successful two way audio.
the issue turned out to be a default UDP timeout on the router. Changing the default from 30 seconds to 90 solved the problems.
Interestingly, with one of the Sonicwall Tz170, after a power drop and reboot of the router the def…
Is this X-Lite softphone ?
If so, there is an "Options>advanced> Checkbox (in Times of network disruption, automatically hang up calls after X seconds… 30 seconds is the default. and the box is checked by default.
This helped for me, the problem was on my softphone
NOTE! Post edited to remove link to site that requires registration to show the answer. I also added the solution. mickecarlsson
There are a lot (a lot) more if you haven’t had the chance to review them.