Outbound 911 rings but nobody answers

FreePBX Configuration
1

User tried to call 911 yesterday. The call rang as if it were connecting but nobody answered. They called with their cell and got through right away so the issue seems to be on our system. I was able to reproduce the problem. Other outside calls go through fine.

I’ve worked with Cisco CallManager before but I’m brand new to FreePBX so I’m not sure where to start. Here is the log of the call in case it helps spot the problem. (My external phone number is redacted.)

Time Thu, Feb 24, 2022 9:02 AM
Event Type HANGUP
UniqueID 1645711338.194637
LinkedID 1645711338.194636
Cid num 911
Extension 911
Context from-trunk
Channel Name SIP/Whitesky_Clair-0002bdff
Time Thu, Feb 24, 2022 9:02 AM

Event Type CHAN_END
UniqueID 1645711338.194637
LinkedID 1645711338.194636
Cid num 911
Extension 911
Context from-trunk
Channel Name SIP/Whitesky_Clair-0002bdff

Time Thu, Feb 24, 2022 9:02 AM
Event Type HANGUP
UniqueID 1645711338.194636
LinkedID 1645711338.194636
Cid num
Extension h
Context from-internal
Channel Name SIP/4027-0002bdfe

Time Thu, Feb 24, 2022 9:02 AM
Event Type CHAN_END
UniqueID 1645711338.194636
LinkedID 1645711338.194636
Cid num
Extension h
Context from-internal
Channel Name SIP/4027-0002bdfe

Time Thu, Feb 24, 2022 9:02 AM
Event Type LINKEDID_END
UniqueID 1645711338.194636
LinkedID 1645711338.194636
Cid num
Extension h
Context from-internal
Channel Name SIP/4027-0002bdfe

Time Thu, Feb 24, 2022 9:02 AM
Event Type CHAN_START
UniqueID 1645711338.194636
LinkedID 1645711338.194636
Cid num 4027
Extension 911
Context from-internal
Channel Name SIP/4027-0002bdfe

Time Thu, Feb 24, 2022 9:02 AM
Event Type APP_START
UniqueID 1645711338.194636
LinkedID 1645711338.194636
Cid num 4027
Extension recordcheck
Context sub-record-check
Channel Name SIP/4027-0002bdfe

Time Thu, Feb 24, 2022 9:02 AM
Event Type APP_END
UniqueID 1645711338.194636
LinkedID 1645711338.194636
Cid num 4027
Extension recordcheck
Context sub-record-check
Channel Name SIP/4027-0002bdfe

Time Thu, Feb 24, 2022 9:02 AM
Event Type CHAN_START
UniqueID 1645711338.194637
LinkedID 1645711338.194636
Extension s
Context from-trunk
Channel Name SIP/Whitesky_Clair-0002bdff

2

Get a full call trace from the asterisk log of the problem call and share via pastebin:
https://wiki.freepbx.org/display/SUP/Providing+Great+Debug#ProvidingGreatDebug-AsteriskLogs-PartII

3

https://pastebin.freepbx.org/view/ef911f96

Sorry for the spaces in the link. I’m a new user so I can’t put the link in correctly. :confused:

Thanks for your help!

4

You need to talk to your provider it went out. This is nothing more than a call that rang until the caller hung up. Nothing in FreePBX caused this.

5

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