We have a click-to-call app in Salesforce that originates a channel to call both an agent’s extension and the external number clicked, and patches them through.
Even though the app makes our phones ring, it seems to completely ignore FindMe/FollowMe.
When originating the channel in ari.asterisk.org it does not trigger FindMe either. We run this command below and the phone is called but FM/FM does not ring:
The only thing we could find in the configs that might have relevance is this bit:
That might have nothing to do with it, we’re at a loss anyway. Thanks in advance for the help!