Option to leave message while on hold?

Hi All,

I could use some advice to get my configuration figured out.

I have a queue made for “Sales” and one for “Support”

Each queue is setup to ring 2 phones. (both are set to ring the same 2 phones as we are a 2 man shop)

Where I need help is…If neither of us are here, the phones just ring and ring and the people are left on hold forever.

I’d like to it up so that they could leave a message from the queue if they get tired of waiting, or have them have a maximum time on hold before it dumps them to voicemail.

I’m having trouble getting my head wrapped around the logic of pulling this off.

Can someone please advise me on the best way to do this?



see the option for “IVR Breakout Menu” in the Queues configuration