One extension is stuck in the busy state, dnd is not on

rinzler · February 14, 2019, 4:34pm

We have one extension on our freepbx server, 1217, that seems to be in a permanent busy state. I’ve tried the asterisk cli command “database del dnd 1217”, I’ve tried deleting the extension and recreating, I’ve tried different phones, I’ve tried different slots on our spa500s console just in case it was a faulty lamp.

Attached is an image of the spa500s bottom is the red indicator in the stuck busy position, setting up this device was how I discovered the problem.

There must be a command to clear this stubborn busy state.

Any ideas?

rinzler · February 14, 2019, 4:36pm

Im trying to post core show hints, but im not allowed to post pastebin links and it thinks im mentioning people if i paste the whole thing -_-

rinzler · February 14, 2019, 4:38pm

Okay here it is, any help would be much appreciated.

sorvani · February 14, 2019, 4:41pm

Put this on your PBX

gist.github.com

https://gist.github.com/lgaetz/b350b9fa9ac18730150b387a1525aa4e

lgaetz-dnd.php

#!/usr/bin/env php
<?php
if (!isset($argv[2])){
	echo "
 ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** *****
 *
 * Script: lgaetz-dnd.php
 *
 * Latest version: https://gist.github.com/lgaetz/b350b9fa9ac18730150b387a1525aa4e
 *

This file has been truncated. show original

Call it from command line

#see the satatus
sudo -u asterisk php lgaetz-dnd.php show 1217

#toggle status
sudo -u asterisk php lgaetz-dnd.php toggle 1217

rinzler · February 14, 2019, 8:51pm

Had to change the syntax a little to get it to work, however the first command returns this:

[root@server ~]# php lgaetz-dnd.php show 1217
DND Disabled

Just like any other extension we have that doesn’t have the problem.

system · February 21, 2019, 8:51pm

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