Hi there. Running FreePBX distro.
Current PBX Version:14.0.1.31
Current System Version:12.7.4-1801-3.sng7
Asterisk Version: 13.18.4
Running on Dell server (no VM) with Voip service via Sangoma SBC.
I’ve never had this issue before… noticed it recently. Last upgraded this server a month ago or so.
When calling into the IVR, pressing 2 and getting the Support Ring Group (with an announcement audio file), the caller gets a short blip of “ringing” sound. So shortly after they press 2, they get a ring, then the announcement, then the expected ringing (hold music for the ring group is “Ring”. I’ve always noticed a 2-3 second lag after pressing 2, but never an abrupt ring noise followed by the announcement.
Thought I’d check if anyone knew the answer to this, before I go make a support ticket.