Odd Bahavior with voicemail

I’ve got a PBX setup that spans multiple time zones/offices and have defines times zones in voicemail.conf as below:


central = America/Chicago|‘vm-received’ Q ‘digits/at’ IMp
pacific = America/Tijuana|‘vm-received’ Q ‘digits/at’ IMp
mountain = America/Denver|‘vm-received’ Q ‘digits/at’ IMp
eastern = America/New_York|‘vm-received’ Q ‘digits/at’ IM

If I set the VM options as:


The voicemail envelope randomly reads the word “Twenty” iver and over in the envelope
if it is set


it inserts the word “Fifth” the same way.

Any ideas as to a cause?

You will need to provide output from the Asterisk console to see what is happening when you call into the voicemail app.

asterisk -rvvvvvvvvv
core set debug 3

make the call into the voicemail that does this and then copy and paste the output from the console to here.

here is the console output:

== Extension Changed 1204[ext-local] new state Idle for Notify User 1214
– <SIP/LIBER001-2-0001582d> Playing ‘vm-INBOX.gsm’ (language ‘en’)
– <SIP/LIBER001-2-0001582d> Playing ‘vm-messages.gsm’ (language ‘en’)
– <SIP/LIBER001-2-0001582d> Playing ‘vm-onefor.gsm’ (language ‘en’)
[2018-10-09 15:48:28] NOTICE[749]: chan_sip.c:28127 handle_request_subscribe: Received SIP subscribe for peer without mailbox: 1477
– <SIP/LIBER001-2-0001582d> Playing ‘vm-INBOX.gsm’ (language ‘en’)
– <SIP/LIBER001-2-0001582d> Playing ‘vm-messages.gsm’ (language ‘en’)
– <SIP/LIBER001-2-0001582d> Playing ‘vm-opts.gsm’ (language ‘en’)
– <SIP/LIBER001-2-0001582d> Playing ‘vm-first.gsm’ (language ‘en’)
== Parsing ‘/var/spool/asterisk/voicemail/default/1358/INBOX/msg0000.txt’: Found
– <SIP/LIBER001-2-0001582d> Playing ‘vm-message.gsm’ (language ‘en’)
– <SIP/LIBER001-2-0001582d> Playing ‘digits/h-10.gsm’ (language ‘en’)
– <SIP/LIBER001-2-0001582d> Playing ‘digits/h-5.gsm’ (language ‘en’)
– <SIP/LIBER001-2-0001582d> Playing ‘digits/h-5.gsm’ (language ‘en’)
[2018-10-09 15:48:39] NOTICE[749]: chan_sip.c:28127 handle_request_subscribe: Received SIP subscribe for peer without mailbox: 1278
– <SIP/LIBER001-2-0001582d> Playing ‘digits/h-5.gsm’ (language ‘en’)
– <SIP/LIBER001-2-0001582d> Playing ‘digits/h-5.gsm’ (language ‘en’)
– <SIP/LIBER001-2-0001582d> Playing ‘digits/day-5.gsm’ (language ‘en’)
– <SIP/LIBER001-2-0001582d> Playing ‘digits/h-5.gsm’ (language ‘en’)
– <SIP/LIBER001-2-0001582d> Playing ‘digits/day-5.gsm’ (language ‘en’)
– <SIP/LIBER001-2-0001582d> Playing ‘digits/4.gsm’ (language ‘en’)
– <SIP/LIBER001-2-0001582d> Playing ‘digits/20.gsm’ (language ‘en’)
– <SIP/LIBER001-2-0001582d> Playing ‘digits/5.gsm’ (language ‘en’)
– <SIP/LIBER001-2-0001582d> Playing ‘digits/p-m.gsm’ (language ‘en’)
– <SIP/LIBER001-2-0001582d> Playing ‘vm-from-phonenumber.gsm’ (language ‘en’)

\snip\ Phone number played back correctly \snip\

-- <SIP/LIBER001-2-0001582d> Playing '/var/spool/asterisk/voicemail/default/1358/INBOX/msg0000.slin' (language 'en')
-- <SIP/LIBER001-2-0001582d> Playing 'vm-advopts.gsm' (language 'en')

here is msg0000.txt too

; Message Information file
origdate=Fri Oct 5 10:25:22 PM UTC 2018

this is for a Moutnain Time message (says Fifth over and over)

OK, I’m confused. Did you provide the debug for a working message but the MFI (text file) for a non-working message? If that is the case, I want to see a call to the voicemail app that plays back the voicemail associated to the MFI you just posted.

That is the same message I was checking at the time

Oh man, this just hit me. How did you configure the zone messages? Did you edit voicemail.conf by hand?

This needs to be:

central=America/Chicago|‘vm-received’ Q ‘digits/at’ IMp
pacific=America/Tijuana|‘vm-received’ Q ‘digits/at’ IMp
mountain=America/Denver|‘vm-received’ Q ‘digits/at’ IMp
eastern=America/New_York|‘vm-received’ Q ‘digits/at’ IM

Asterisk can be funny about spacing and “dead lines”

It still is acting the same, for the sake of my users sanity I’ve removed the custom context for the time zones on all of their voicemail boxes while I mess with this.

mountain=America/Denver|'vm-received' Q 'digits/at' IMp
central=America/Chicago|'vm-received' Q 'digits/at' IMp
pacific=America/Los_Angeles|'vm-received' Q 'digits/at' IMp
eastern=America/Detroit|'vm-received' Q 'digits/at' IMp

That’s exactly what I have on all my machines. I’m not seeing this issue. So it has to be something with the system itself.

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