Not registering with flowroute

[pnipbb (David Galloway)]

using FreePBX 13.0.194.2
Trying to setup a trunk with flowroute. Outgoing calls are working but incoming are getting number not in service message. I used the flowroute system configurator to configure the trunk. Not sure if this is part of my issue but when I enter the incoming sip settings register string and click submit and apply when i go back the register string is missing. Flowroute shows no SIP registrations. Not sure where to start troubleshooting this.

[PitzKey (Itzik)]

@pnipbb

when i go back the register string is missing.

IIRC somebody reported this here not too long ago, try searching here. Make sure your modules are updated.

Also, logs are very helpful.

[pnipbb (David Galloway)]

Modules are up to date. Tried searching the missing string issue and couldn’t find anything similar.

asterisk log file
https://pastebin.com/ksarN03W

[PitzKey (Itzik)]

@pnipbb

Tried searching

I was referring to this.

Trunk is empty after saving incoming trunk with "Register String"

Hi members Since around beginning of this week, we have the problem, that after we save the “Register String” and “USER Details”, the Web-GUI let them empty after Submit and Apply. Connectivity > Trunks > Add Trunk or edit an existing >sip Settings tab > Incoming tab The freePBX is on the latest version, modules and system: PBX Firmware: 12.7.4-1802-2.sng7 PBX Service Pack: 1.0.0.0 Current PBX Version: 14.0.2.1 Current System Version: 12.7.4-1802-2.sng7 Any idea? gruss ivo

[pnipbb (David Galloway)]

Thanks. this is definitely my issue. Do you know if there is another way I can manually put the register string ia the CLI? Seems like I can’t get it to register until this is bug is fixed or with another version.

[Stewart1 (Stewart)]

Though I know nothing about the issue, here are some possible workarounds:

1. Put the register string into the file /etc/asterisk/sip_registrations_custom.conf (format is “register=” without the quotes followed by the string you would normally enter on the Trunk page).
2. Use a pjsip trunk rather than chan_sip.
3. Instead of registration, set up a Host route at Flowroute that routes directly to the public IP address of your PBX. See https://manage.flowroute.com/accounts/interconnection/routes/

[hotshot (IvoR)]

Salü David

We put it in the MySQL table asterisk.sip and do an apply in the GUI. This works for us and we can change anything else in the GUI without overwriting the /etc/asterisk/sip_registrations_custom.conf on each apply.

Maybe you have to browse the table to understand the function.

gruss ivo

[PitzKey (Itzik)]

Trunk is empty after saving incoming trunk with "Register String"

Fixed https://issues.freepbx.org/browse/FREEPBX-16946

[Stewart1 (Stewart)]

@hotshot

… without overwriting the /etc/asterisk/sip_registrations_custom.conf on each apply.

Huh? Neither the GUI nor reloading or restarting Asterisk should ever overwrite any of the files with ‘custom’ in their name. IMO it’s very unlikely that this bug (or any plausible bug) would write anything into these files. They are specifically provided for manual modifications to the config.

[hotshot (IvoR)]

Uuups, sorry… I don’t read exactly (and just copy/paste) what you wrote and sure, apply don’t touch _custom Files.

[hotshot (IvoR)]

Thanks a lot, it work now!