No Ring Tone

General Help
1

I have inbound route that is answered by and “announcement”.
The issue is the call is answered without the caller receiving any ring tones despite the fact the “signal RINGING” is checked.

Any help with this issue will be greatly appreciated.

Thanks
Mike D

2

In the inbound route that hands the call off to the announcement, put a number of seconds in the “pause before answer” field to (hopefully!) give the caller some time for the signal rings to occur.

3

I have played w/ this number, and I currently have it set for 20 seconds.
Still no ring tone.