I have recently migrated our servers to a new setup and didn’t realize the queue was empty untill I installed FOP2. The queues themselves are showing, but I quickly realized this issue is really with Asterisk/FreePBX not FOP2 because when I use asterisk -r >> queue show on the old server I see everyones name, but nothing on the new server. This tells me that when I fix that, FOP2 will populate the members.
I have compared both queue pages (in FreePBX)
from old/new servers and they look identical.
We do have a constant “error” on old server, but everything works as expected. The error is as following…
Error There are 5 bad destinations
Ignore this
DEST STATUS: EMPTY
Parking Lot
Queue: Sales 2 (612)
Queue: VIP Support 1 (613)
Queue: Standard Support (615)
Inbound Route: Open (1237778989/)
On the new Server I have something similar :
DEST STATUS: EMPTY
Queue: Sales 2 (612)
Queue: VIP Support 1 (613)
Queue: Standard Support (615)
Inbound Route: Open (1237778989/)
Not really sure if thats even relevant, but its the only error displaying. I know the databases and extensions moved over, because I’ve navigated around and saw them. Interestingly if I add myself as a static member, my phone still didn’t ring when a call came into the queue, but before I try to fix that, I wanted to make it so all queues populate like they should, and see if that fixes it.
You’ll probably need more information, so just let me know!
Asterisk 11
FreePBX 12
CentOS 7
Hand-Compiled
- I can make outgoing calls and incoming calls make it to the queue, so things are mostly working correctly!
[UPDATE]
After doing some research I compared cat /etc/asterisk/queue* on both servers and found only one thing different on the NEW server it has monitor-join=yes but it didn’t have that on the old one. I’m still not sure what all these options means so I’d like to get some input before I go messing around. Also, the files say not to edit them via CLI, that they are auto generated from GUI.