No Matching Endpoint -- Cannot Make Outbound Calls

General Help
1

Hi folks,

I’ve been running FreePBX at my workplace for about 6 months now with little to no issues.
Today we suddenly lost the ability to make outbound calls. Inbound calling works, as well as internal calls from one extension to another, but nothing outside of that.

The only recent change made to the system is that the “MWI Subscription” type was set to Unsolicited for the phones on the system because they were not showing a notification light for a voicemail.

My Asterisk Logfile looks pretty much exclusively like this, with the same messages repeating over and over:
[2018-06-13 11:24:02] NOTICE[13132] res_pjsip/pjsip_distributor.c: Request ‘OPTIONS’ from ‘sip:[email protected]’ failed for ‘173.46.30.20:5060’ (callid: [email protected]) - No matching endpoint found
[2018-06-13 11:24:02] NOTICE[13132] res_pjsip/pjsip_distributor.c: Request ‘OPTIONS’ from ‘sip:[email protected]’ failed for ‘173.46.30.30:5060’ (callid: [email protected]) - No matching endpoint found
[2018-06-13 11:24:07] NOTICE[13132] res_pjsip/pjsip_distributor.c: Request ‘OPTIONS’ from ‘sip:[email protected]’ failed for ‘173.46.30.25:5060’ (callid: [email protected]) - No matching endpoint found
[2018-06-13 11:24:09] NOTICE[13132] res_pjsip/pjsip_distributor.c: Request ‘OPTIONS’ from ‘sip:[email protected]’ failed for ‘173.46.30.14:5060’ (callid: [email protected]) - No matching endpoint found
[2018-06-13 11:24:09] NOTICE[13132] res_pjsip/pjsip_distributor.c: Request ‘OPTIONS’ from ‘sip:[email protected]’ failed for ‘173.46.30.43:5060’ (callid: [email protected]) - No matching endpoint found
[2018-06-13 11:24:10] NOTICE[13132] res_pjsip/pjsip_distributor.c: Request ‘OPTIONS’ from ‘sip:[email protected]’ failed for ‘173.46.30.27:5060’ (callid: [email protected]) - No matching endpoint found

I’m truthfully a bit of a newbie with this stuff, so I’m at a loss as to what to do here.
Any help would be appreciated. Thanks!

2

If you suspect that the MWI change is related (IMO unlikely), try restoring from a pre-change backup.

The error seems to be caused by Rogers probing your system (checking connectivity) from their various servers. For the Rogers trunk, pjsip Settings -> Advanced, try setting Match to
173.46.30.0/24
Submit, Apply Config, restart Asterisk. This probably won’t fix your problem, but it should get rid of all those errors, so you can then make a failing call and post the log.

If you need to see the outgoing INVITE and the resulting reply, at the Asterisk command prompt type
pjsip set logger on
make a failing call and the SIP traffic will then appear in the Asterisk log, along with the normal entries.

3

The dropped external calls seems to have resolved itself after a reboot, so that’s nice.

In regards to the pjsip errors, though, changing the Match field to that IP subnet range fixed my error log so in the future I’ll have a less distracted time troubleshooting.

Thanks, Stewart!

4

This topic was automatically closed 365 days after the last reply. New replies are no longer allowed.