No Incoming Calls using Zulu

When using Zulu (this is a fresh install) I can make calls but incoming calls dont work. Other softphones that i have tested work find but for some reason Zulu cannot receive calls.

Is there a setting that i have missed?

Anything?

Are the calls getting sent, or are you just not getting notified (no ring)? If the former, it’s likely a network/extension configuration problem. If the latter, there have been a couple of discussions of this that (IIRC) ended with downloading an “edge” version of either the service module, or the client.

Logs would help us to know. WIthout them, we start a game of “1000 questions” (like 20 questions, but obviously a lot longer) since there are so many ways this can get screwed up. Post the log for a failed call and we should be able to help you narrow this down.

Calls are being sent, making calls from Zulu works fine. When calls are sent to me, Zulu doesnt ring and once they hang up their call shows in the call history in Zulu.

Are there particular logs that you need?

February 1st 2019, 8:23:07 am - debug: Actions - pbxaccount - sendPing - 5f9466cd-1474-4d53-8a4b-d72068c3a3ae
February 1st 2019, 8:23:07 am - debug: avatars - type - PBXACCOUNT_PING_SEND
February 1st 2019, 8:23:07 am - debug: AccountManager - get - 5f9466cd-1474-4d53-8a4b-d72068c3a3ae
February 1st 2019, 8:23:07 am - debug: AccountManager - get - 5f9466cd-1474-4d53-8a4b-d72068c3a3ae
February 1st 2019, 8:23:07 am - debug: WebSocketConnection - sendPing
February 1st 2019, 8:23:07 am - debug: WebSocketConnection - sendCommand - 69f408cb-99c6-4cf6-927f-54edc0ec0a2d - {“command”:“pull”,“type”:“ping”,“id”:“69f408cb-99c6-4cf6-927f-54edc0ec0a2d”}
February 1st 2019, 8:23:07 am - debug: WebSocketConnection - connect - onmessage - Data length: 80
February 1st 2019, 8:23:07 am - debug: WebSocketConnection - connect - onmessage - actionid: 69f408cb-99c6-4cf6-927f-54edc0ec0a2d
February 1st 2019, 8:23:07 am - debug: Reducers - auth - PBXACCOUNT_PING_RESPONSE
February 1st 2019, 8:23:07 am - debug: avatars - type - PBXACCOUNT_PING_RESPONSE
February 1st 2019, 8:23:07 am - debug: AccountManager - get - 5f9466cd-1474-4d53-8a4b-d72068c3a3ae
February 1st 2019, 8:23:08 am - debug: WebSocketConnection - connect - onmessage - Data length: 416
February 1st 2019, 8:23:08 am - debug: WebSocketConnection - connect - actionid parameter was not present - {“isTrusted”:true}
February 1st 2019, 8:23:08 am - debug: PBXAccount - _onStreamElemen - 5f9466cd-1474-4d53-8a4b-d72068c3a3ae - {“id”:“815b2adb-f258-4c32-bcec-95f9179dfaad”,“interaction_id”:“6f9e08d8-9d1e-4cc9-a6dd-6dc1458fd203”,“when”:“2019-01-31T21:23:08Z”,“type”:“CALL”,“contact”:“22ae1cfd-a2ce-4082-bda0-9860a9b3243a”,“seen”:false,“body”:{“id”:“1548969787.6165”,“state”:“NOANSWER”,“duration”:0,“direction”:“incoming”,“linkedid”:“1548969787.6165”,“recording”:false,“number”:“2008”},“clientData”:null}
February 1st 2019, 8:23:08 am - debug: avatars - type - NEW_BADGE
February 1st 2019, 8:23:08 am - debug: AccountManager - get - 5f9466cd-1474-4d53-8a4b-d72068c3a3ae
February 1st 2019, 8:23:08 am - debug: Actions - streams - getStream - 6f9e08d8-9d1e-4cc9-a6dd-6dc1458fd203
February 1st 2019, 8:23:08 am - debug: avatars - type - FETCH_STREAM_REQUEST
February 1st 2019, 8:23:08 am - debug: Reducers - streams - FETCH_STREAM_REQUEST
February 1st 2019, 8:23:08 am - debug: AccountManager - get - 5f9466cd-1474-4d53-8a4b-d72068c3a3ae
February 1st 2019, 8:23:08 am - debug: WebApi - streams - get - 6f9e08d8-9d1e-4cc9-a6dd-6dc1458fd203
February 1st 2019, 8:23:08 am - debug: loadAvatar - contactId - 22ae1cfd-a2ce-4082-bda0-9860a9b3243a
February 1st 2019, 8:23:08 am - debug: avatars - type - AVATAR_REQUEST
February 1st 2019, 8:23:08 am - debug: AccountManager - get - 5f9466cd-1474-4d53-8a4b-d72068c3a3ae
February 1st 2019, 8:23:08 am - debug: webapi/avatar - /contactmanager - getBase64Avatar
February 1st 2019, 8:23:08 am - debug: loadAvatar - contactId - 22ae1cfd-a2ce-4082-bda0-9860a9b3243a
February 1st 2019, 8:23:08 am - debug: avatars - type - AVATAR_REQUEST
February 1st 2019, 8:23:08 am - debug: AccountManager - get - 5f9466cd-1474-4d53-8a4b-d72068c3a3ae
February 1st 2019, 8:23:08 am - debug: webapi/avatar - /contactmanager - getBase64Avatar
February 1st 2019, 8:23:08 am - debug: avatars - type - AVATAR_FAILED
February 1st 2019, 8:23:08 am - debug: AccountManager - get - 5f9466cd-1474-4d53-8a4b-d72068c3a3ae
February 1st 2019, 8:23:08 am - debug: avatars - type - FETCH_STREAM_RESPONSE
February 1st 2019, 8:23:08 am - debug: Reducers - streams - FETCH_STREAM_RESPONSE
February 1st 2019, 8:23:08 am - debug: AccountManager - get - 5f9466cd-1474-4d53-8a4b-d72068c3a3ae
February 1st 2019, 8:23:08 am - debug: avatars - type - UPDATE_PAGINATION_LINKS
February 1st 2019, 8:23:08 am - debug: AccountManager - get - 5f9466cd-1474-4d53-8a4b-d72068c3a3ae
February 1st 2019, 8:23:08 am - debug: avatars - type - AVATAR_FAILED
February 1st 2019, 8:23:08 am - debug: AccountManager - get - 5f9466cd-1474-4d53-8a4b-d72068c3a3ae
February 1st 2019, 8:23:13 am - debug: avatars - type - APP_NOT_VISIBLE
February 1st 2019, 8:23:13 am - debug: AccountManager - get - 5f9466cd-1474-4d53-8a4b-d72068c3a3ae
February 1st 2019, 8:23:17 am - debug: Actions - pbxaccount - sendPing - 5f9466cd-1474-4d53-8a4b-d72068c3a3ae
February 1st 2019, 8:23:17 am - debug: avatars - type - PBXACCOUNT_PING_SEND
February 1st 2019, 8:23:17 am - debug: AccountManager - get - 5f9466cd-1474-4d53-8a4b-d72068c3a3ae
February 1st 2019, 8:23:17 am - debug: AccountManager - get - 5f9466cd-1474-4d53-8a4b-d72068c3a3ae
February 1st 2019, 8:23:17 am - debug: WebSocketConnection - sendPing
February 1st 2019, 8:23:17 am - debug: WebSocketConnection - sendCommand - 4abac385-45e1-4d14-ad87-11922bf9b2c7 - {“command”:“pull”,“type”:“ping”,“id”:“4abac385-45e1-4d14-ad87-11922bf9b2c7”}
February 1st 2019, 8:23:17 am - debug: WebSocketConnection - connect - onmessage - Data length: 80
February 1st 2019, 8:23:17 am - debug: WebSocketConnection - connect - onmessage - actionid: 4abac385-45e1-4d14-ad87-11922bf9b2c7
February 1st 2019, 8:23:17 am - debug: Reducers - auth - PBXACCOUNT_PING_RESPONSE
February 1st 2019, 8:23:17 am - debug: avatars - type - PBXACCOUNT_PING_RESPONSE
February 1st 2019, 8:23:17 am - debug: AccountManager - get - 5f9466cd-1474-4d53-8a4b-d72068c3a3ae
February 1st 2019, 8:23:27 am - debug: Actions - pbxaccount - sendPing - 5f9466cd-1474-4d53-8a4b-d72068c3a3ae
February 1st 2019, 8:23:27 am - debug: avatars - type - PBXACCOUNT_PING_SEND
February 1st 2019, 8:23:27 am - debug: AccountManager - get - 5f9466cd-1474-4d53-8a4b-d72068c3a3ae
February 1st 2019, 8:23:27 am - debug: AccountManager - get - 5f9466cd-1474-4d53-8a4b-d72068c3a3ae
February 1st 2019, 8:23:27 am - debug: WebSocketConnection - sendPing
February 1st 2019, 8:23:27 am - debug: WebSocketConnection - sendCommand - 19be141f-e379-4f9d-be69-fd78a9bda2b1 - {“command”:“pull”,“type”:“ping”,“id”:“19be141f-e379-4f9d-be69-fd78a9bda2b1”}
February 1st 2019, 8:23:27 am - debug: WebSocketConnection - connect - onmessage - Data length: 80
February 1st 2019, 8:23:27 am - debug: WebSocketConnection - connect - onmessage - actionid: 19be141f-e379-4f9d-be69-fd78a9bda2b1
February 1st 2019, 8:23:27 am - debug: Reducers - auth - PBXACCOUNT_PING_RESPONSE
February 1st 2019, 8:23:27 am - debug: avatars - type - PBXACCOUNT_PING_RESPONSE
February 1st 2019, 8:23:27 am - debug: AccountManager - get - 5f9466cd-1474-4d53-8a4b-d72068c3a3ae
February 1st 2019, 8:23:37 am - debug: Actions - pbxaccount - sendPing - 5f9466cd-1474-4d53-8a4b-d72068c3a3ae
February 1st 2019, 8:23:37 am - debug: avatars - type - PBXACCOUNT_PING_SEND
February 1st 2019, 8:23:37 am - debug: AccountManager - get - 5f9466cd-1474-4d53-8a4b-d72068c3a3ae
February 1st 2019, 8:23:37 am - debug: AccountManager - get - 5f9466cd-1474-4d53-8a4b-d72068c3a3ae
February 1st 2019, 8:23:37 am - debug: WebSocketConnection - sendPing
February 1st 2019, 8:23:37 am - debug: WebSocketConnection - sendCommand - f355aebf-b43c-410e-84e8-c14942bd7f62 - {“command”:“pull”,“type”:“ping”,“id”:“f355aebf-b43c-410e-84e8-c14942bd7f62”}
February 1st 2019, 8:23:37 am - debug: WebSocketConnection - connect - onmessage - Data length: 80
February 1st 2019, 8:23:37 am - debug: WebSocketConnection - connect - onmessage - actionid: f355aebf-b43c-410e-84e8-c14942bd7f62
February 1st 2019, 8:23:37 am - debug: Reducers - auth - PBXACCOUNT_PING_RESPONSE
February 1st 2019, 8:23:37 am - debug: avatars - type - PBXACCOUNT_PING_RESPONSE
February 1st 2019, 8:23:37 am - debug: AccountManager - get - 5f9466cd-1474-4d53-8a4b-d72068c3a3ae

Does this sound familiar?

Seems to have done the job i think, i ended up having to upgrade Asterisk from 13 to 15 to allow Zulu to work.

Recommendation: Have an Asterisk update as a pre-requisit for using Zulu and include it in the Documentation

Zulu requires at least asterisk 13 and this is marked in the module. In fact sangoma’s corporate pbx is on asterisk 13

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