No Busy Signal on extension

Hello,

we are using freepbx Distro 2.11.0.1 with asterisk 1.8.
If a call comes from-pstn to a direct extension and the user have an active call, the caller receives no busy signal. the caller receives “ss-noservice”.
is it possible to signal busy?

regards
philip

-- Accepting call from '0123456789' to '54321105' on channel 0/10, span 1 -- Executing [[email protected]:1] Goto("DAHDI/i1/0123456789-b11", "from-pstn,105,1") in new stack -- Goto (from-pstn,105,1) -- Executing [[email protected]:1] Gosub("DAHDI/i1/0123456789-b11", "telefonbuch-internet,telefonbuch_de,1()") in new stack -- Executing [[email protected]:1] Set("DAHDI/i1/0123456789-b11", "CURLOPT(httptimeout)=1") in new stack -- Executing [[email protected]:2] Set("DAHDI/i1/0123456789-b11", "CALLERID(name)=") in new stack -- Executing [[email protected]:3] Return("DAHDI/i1/0123456789-b11", "") in new stack -- Executing [[email protected]:2] Macro("DAHDI/i1/0123456789-b11", "exten-vm,novm,105,0,0,0") in new stack -- Executing [[email protected]:1] Macro("DAHDI/i1/0123456789-b11", "user-callerid,") in new stack -- Executing [[email protected]:1] Set("DAHDI/i1/0123456789-b11", "TOUCH_MONITOR=1373548766.5961") in new stack -- Executing [[email protected]:2] Set("DAHDI/i1/0123456789-b11", "AMPUSER=0123456789") in new stack -- Executing [[email protected]:3] GotoIf("DAHDI/i1/0123456789-b11", "0?report") in new stack -- Executing [[email protected]:4] ExecIf("DAHDI/i1/0123456789-b11", "1?Set(REALCALLERIDNUM=0123456789)") in new stack -- Executing [[email protected]:5] Set("DAHDI/i1/0123456789-b11", "AMPUSER=") in new stack -- Executing [[email protected]:6] Set("DAHDI/i1/0123456789-b11", "AMPUSERCIDNAME=") in new stack -- Executing [[email protected]:7] GotoIf("DAHDI/i1/0123456789-b11", "1?report") in new stack -- Goto (macro-user-callerid,s,15) -- Executing [[email protected]:15] GotoIf("DAHDI/i1/0123456789-b11", "0?continue") in new stack -- Executing [[email protected]:16] Set("DAHDI/i1/0123456789-b11", "__TTL=64") in new stack -- Executing [[email protected]:17] GotoIf("DAHDI/i1/0123456789-b11", "1?continue") in new stack -- Goto (macro-user-callerid,s,28) -- Executing [[email protected]:28] Set("DAHDI/i1/0123456789-b11", "CALLERID(number)=0123456789") in new stack -- Executing [[email protected]:29] Set("DAHDI/i1/0123456789-b11", "CALLERID(name)=") in new stack -- Executing [[email protected]:30] Set("DAHDI/i1/0123456789-b11", "CDR(cnum)=0123456789") in new stack -- Executing [[email protected]:31] Set("DAHDI/i1/0123456789-b11", "CDR(cnam)=") in new stack -- Executing [[email protected]:32] Set("DAHDI/i1/0123456789-b11", "CHANNEL(language)=de") in new stack -- Executing [[email protected]:2] Set("DAHDI/i1/0123456789-b11", "RingGroupMethod=none") in new stack -- Executing [[email protected]:3] Set("DAHDI/i1/0123456789-b11", "__EXTTOCALL=105") in new stack -- Executing [[email protected]:4] Set("DAHDI/i1/0123456789-b11", "__PICKUPMARK=105") in new stack -- Executing [[email protected]:5] Set("DAHDI/i1/0123456789-b11", "RT=") in new stack -- Executing [[email protected]:6] Gosub("DAHDI/i1/0123456789-b11", "sub-record-check,s,1(exten,105,)") in new stack -- Executing [[email protected]:1] Set("DAHDI/i1/0123456789-b11", "REC_POLICY_MODE_SAVE=") in new stack -- Executing [[email protected]:2] GotoIf("DAHDI/i1/0123456789-b11", "1?check") in new stack -- Goto (sub-record-check,s,7) -- Executing [[email protected]:7] Set("DAHDI/i1/0123456789-b11", "__MON_FMT=wav") in new stack -- Executing [[email protected]:8] GotoIf("DAHDI/i1/0123456789-b11", "1?next") in new stack -- Goto (sub-record-check,s,11) -- Executing [[email protected]:11] ExecIf("DAHDI/i1/0123456789-b11", "0?Return()") in new stack -- Executing [[email protected]:12] ExecIf("DAHDI/i1/0123456789-b11", "0?Set(__REC_POLICY_MODE=)") in new stack -- Executing [[email protected]:13] GotoIf("DAHDI/i1/0123456789-b11", "0?exten,1") in new stack -- Executing [[email protected]:14] Set("DAHDI/i1/0123456789-b11", "__REC_STATUS=INITIALIZED") in new stack -- Executing [[email protected]:15] Set("DAHDI/i1/0123456789-b11", "NOW=1373548767") in new stack -- Executing [[email protected]:16] Set("DAHDI/i1/0123456789-b11", "__DAY=11") in new stack -- Executing [[email protected]:17] Set("DAHDI/i1/0123456789-b11", "__MONTH=07") in new stack -- Executing [[email protected]:18] Set("DAHDI/i1/0123456789-b11", "__YEAR=2013") in new stack -- Executing [[email protected]:19] Set("DAHDI/i1/0123456789-b11", "__TIMESTR=20130711-151927") in new stack -- Executing [[email protected]:20] Set("DAHDI/i1/0123456789-b11", "__FROMEXTEN=0123456789") in new stack -- Executing [[email protected]k:21] Set("DAHDI/i1/0123456789-b11", "__CALLFILENAME=exten-105-0123456789-20130711-151927-1373548766.5961") in new stack -- Executing [[email protected]:22] Goto("DAHDI/i1/0123456789-b11", "exten,1") in new stack -- Goto (sub-record-check,exten,1) -- Executing [[email protected]:1] GotoIf("DAHDI/i1/0123456789-b11", "0?callee") in new stack -- Executing [[email protected]:2] Set("DAHDI/i1/0123456789-b11", "__REC_POLICY_MODE=dontcare") in new stack -- Executing [[email protected]:3] GotoIf("DAHDI/i1/0123456789-b11", "1?caller") in new stack -- Goto (sub-record-check,exten,10) -- Executing [[email protected]:10] Set("DAHDI/i1/0123456789-b11", "__REC_POLICY_MODE=") in new stack -- Executing [[email protected]:11] GosubIf("DAHDI/i1/0123456789-b11", "0?record,1(exten,105,0123456789)") in new stack -- Executing [[email protected]:12] Return("DAHDI/i1/0123456789-b11", "") in new stack -- Executing [[email protected]:7] Macro("DAHDI/i1/0123456789-b11", "dial-one,,Ttr,105") in new stack -- Executing [[email protected]:1] Set("DAHDI/i1/0123456789-b11", "DEXTEN=105") in new stack -- Executing [[email protected]:2] Set("DAHDI/i1/0123456789-b11", "DIALSTATUS_CW=") in new stack -- Executing [[email protected]:3] GosubIf("DAHDI/i1/0123456789-b11", "0?screen,1()") in new stack -- Executing [[email protected]:4] GosubIf("DAHDI/i1/0123456789-b11", "0?cf,1()") in new stack -- Executing [[email protected]:5] GotoIf("DAHDI/i1/0123456789-b11", "1?skip1") in new stack -- Goto (macro-dial-one,s,8) -- Executing [[email protected]:8] GotoIf("DAHDI/i1/0123456789-b11", "0?nodial") in new stack -- Executing [[email protected]:9] GotoIf("DAHDI/i1/0123456789-b11", "0?continue") in new stack -- Executing [[email protected]:10] Set("DAHDI/i1/0123456789-b11", "EXTHASCW=") in new stack -- Executing [[email protected]:11] GotoIf("DAHDI/i1/0123456789-b11", "1?next1:cwinusebusy") in new stack -- Goto (macro-dial-one,s,12) -- Executing [[email protected]:12] GotoIf("DAHDI/i1/0123456789-b11", "0?docfu:skip3") in new stack -- Goto (macro-dial-one,s,16) -- Executing [[email protected]:16] GotoIf("DAHDI/i1/0123456789-b11", "1?next2:continue") in new stack -- Goto (macro-dial-one,s,17) -- Executing [[email protected]:17] GotoIf("DAHDI/i1/0123456789-b11", "0?continue") in new stack -- Executing [[email protected]:18] ExecIf("DAHDI/i1/0123456789-b11", "0?Set(DIALSTATUS=BUSY)") in new stack -- Executing [[email protected]:19] GotoIf("DAHDI/i1/0123456789-b11", "0?cwinusebusy") in new stack -- Executing [[email protected]:20] Set("DAHDI/i1/0123456789-b11", "DEXTEN=") in new stack -- Executing [[email protected]:21] Set("DAHDI/i1/0123456789-b11", "DIALSTATUS=BUSY") in new stack -- Executing [[email protected]:22] Goto("DAHDI/i1/0123456789-b11", "nodial") in new stack -- Goto (macro-dial-one,s,47) -- Executing [[email protected]:47] ExecIf("DAHDI/i1/0123456789-b11", "0?Set(DIALSTATUS=NOANSWER)") in new stack -- Executing [[email protected]:48] NoOp("DAHDI/i1/0123456789-b11", "Returned from dial-one with nothing to call and DIALSTATUS: BUSY") in new stack -- Executing [[email protected]:49] MacroExit("DAHDI/i1/0123456789-b11", "") in new stack -- Executing [[email protected]:8] Set("DAHDI/i1/0123456789-b11", "SV_DIALSTATUS=BUSY") in new stack -- Executing [[email protected]:9] GosubIf("DAHDI/i1/0123456789-b11", "0?docfu,1()") in new stack -- Executing [[email protected]:10] GosubIf("DAHDI/i1/0123456789-b11", "0?docfb,1()") in new stack -- Executing [[email protected]:11] Set("DAHDI/i1/0123456789-b11", "DIALSTATUS=BUSY") in new stack -- Executing [[email protected]:12] ExecIf("DAHDI/i1/0123456789-b11", "1?MacroExit()") in new stack -- Executing [[email protected]:3] Set("DAHDI/i1/0123456789-b11", "__PICKUPMARK=") in new stack -- Executing [[email protected]:4] Goto("DAHDI/i1/0123456789-b11", ",return,1") in new stack -- Goto (from-pstn,return,1) -- Executing [[email protected]:1] Set("DAHDI/i1/0123456789-b11", "__FROM_DID=return") in new stack -- Executing [[email protected]:2] NoOp("DAHDI/i1/0123456789-b11", "Received an unknown call with DID set to return") in new stack -- Executing [[email protected]:3] Goto("DAHDI/i1/0123456789-b11", "s,a2") in new stack -- Goto (from-pstn,s,2) -- Executing [[email protected]:2] Answer("DAHDI/i1/0123456789-b11", "") in new stack -- Executing [[email protected]:3] Wait("DAHDI/i1/0123456789-b11", "2") in new stack -- Span 1: Channel 0/24 got hangup request, cause 16 -- Executing [[email protected]:1] Macro("DAHDI/i1/-b0f", "hangupcall,") in new stack -- Executing [[email protected]:1] GotoIf("DAHDI/i1/-b0f", "1?theend") in new stack -- Goto (macro-hangupcall,s,3) -- Executing [[email protected]:3] ExecIf("DAHDI/i1/-b0f", "0?Set(CDR(recordingfile)=)") in new stack -- Executing [[email protected]:4] Hangup("DAHDI/i1/-b0f", "") in new stack == Spawn extension (macro-hangupcall, s, 4) exited non-zero on 'DAHDI/i1/-b0f' in macro 'hangupcall' == Spawn extension (macro-dialout-trunk, h, 1) exited non-zero on 'DAHDI/i1/-b0f' -- Hungup 'IAX2/gabcom1-304' == Spawn extension (macro-dialout-trunk, s, 22) exited non-zero on 'DAHDI/i1/-b0f' in macro 'dialout-trunk' == Spawn extension (from-pstn, 127, 5) exited non-zero on 'DAHDI/i1/-b0f' -- Hungup 'DAHDI/i1/-b0f' -- Executing [[email protected]:4] Playback("DAHDI/i1/0123456789-b11", "ss-noservice") in new stack -- Playing 'ss-noservice.gsm' (language 'de') gabtel1*CLI>

Turn off call waiting on the extension.

already done, the caller receives no busy, he gets “no-Service”

Are you using a Zap Pseudo DID or a catch all route?

This is odd.

we have normal PRI lines (sangoma a104de) using dahdi