No application 'VoiceMailMain'

FreePBX Applications / Modules
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1

I have seen this error a few times but have had no success at fixing it.

Asterisk 20, FreePBX 17.

asterisk-voicemail-20.15.2-1.el8.x86_64
asterisk-voicemail-imap-20.15.2-1.el8.x86_64
asterisk-voicemail-odbc-20.15.2-1.el8.x86_64

We have a single mailbox that is at the end of a RingAll group and that all can access. On our earlier version (FreePBX 15/16 & Asterisk 13) it worked very well.

module show like voice

Module Description Use Count Status Support Level
app_voicemail.so Comedian Mail (Voicemail System) 0 Running core
app_voicemail_imap.so Comedian Mail (Voicemail System) with IM 0 Not Running core
app_voicemail_odbc.so Comedian Mail (Voicemail System) with OD 0 Not Running core
3 modules loaded

The imap/odbc ones are blacklisted in modules.conf

noload = app_voicemail_odbcstorage.so
noload = app_voicemail_plain.so
noload = res_pjsip_send_to_voicemail.so

Wen we dial the mail box with *98 we can see this error:

[2026-06-15 18:19:32] WARNING[186727][C-00000008]: pbx.c:2943 pbx_extension_helper: No application ‘VoiceMailMain’ for extension (from-internal, dvm9999, 7)

asterisk*CLI> module reload app_voicemail.so
Module ‘app_voicemail.so’ reloaded successfully.

core show application VoiceMailMain
Your application(s) is (are) not registered
Command ‘core show application VoiceMailMain’ failed.

Doesn’t appear to be any obvious reason the app won’t load and I can’t see any other errors to point me in the right direction.

Any thoughts on where this is failing would be appreciated.

B. Rgds

John

2

These don’t blacklist any real modules. You’d want them to be app_voicemail_imap.so and app_voicemail_odbc.so

3

Hi and thanks for responding so promptly.

OK added via freebx Excluded modules:

noload = app_voicemail_odbcstorage.so
noload = app_voicemail_plain.so
noload = res_pjsip_send_to_voicemail.so
noload = app_voicemail_imap.so
noload = app_voicemail_odbc.so

And:

asteriskCLI> module reload app_voicemail.so
Module ‘app_voicemail.so’ reloaded successfully.
– Reloading module ‘app_voicemail.so’ (Comedian Mail (Voicemail System))

asteriskCLI> core show application VoiceMailMain
Your application(s) is (are) not registered
Command ‘core show application VoiceMailMain’ failed.

I can of course try a reboot…but one would think that should solve it? Have I missed something stupid? (Likely!)

4

You need to restart Asterisk. A reload won’t do it.

5

Bingo!!!

Thanks you so much - tearing my hair out all day!!

Have a great day.