Go easy on me … first attempt at freepbx for a small office environment, only SIP for all inbound & outbound calls.
In ring groups, i can set 3 extensions to ring, so incoming calls can be answered by any of the three people. This seems to ring the extension, even if it is busy - It still rings. Can I set this ring group to only ring the available extensions ?
i.e. Ringgroup will call extensions 100,101,102, but if say 101 is already on a call, it should not ring that extension, only the other two available extensions.
What should I do for unanswered incoming calls - Should I setup a generic extension for a “company” voicemail, have the unanswered calls directed to this voicemail and then the voicemail message emailed to a particular address & deleted ?
I’m sure it seems like a silly question, but I’d appreciate any pointers !